Time and attendance is often perceived as a mere administrative constraint. But did you know that it can also be a valuable tool for improving performance and collaboration between employees and the company?

Time and attendance: a multi-faceted legal obligation

Legal obligations

The French Labor Code requires employers to keep track of their employees' working hours. This obligation is designed to ensure compliance with maximum working hours, compensatory rest and overtime.

The employer must keep the clocking-in and clocking-out data for a period of three years.

How to set up time and attendance

The employer must choose a time and attendance system and implement it in compliance with the following rules:

• Informing employees
• Consult the CSE
• Register the system with the CNIL

Penalties for non-compliance

Employers who fail to meet their time and attendance obligations are liable to penalties such as fines and damages.

Overcoming constraints: scoring as a performance tool

Improving working time management

Time clocking can help employees better manage their working time by enabling them to :

• View their hours worked
• Identify peak and off-peak periods
• Anticipating human resources needs

Promoting communication and collaboration

It can be used for :

• Communicating work schedules
• Monitor project progress
• Identify coordination problems

Identify training and skills development needs

Pointage can help identify employees' training needs by :

• Analyzing discrepancies between planned and actual times
• Identifying the most time-consuming tasks
• Detecting frequent errors

Making scoring a shared tool: towards improved collaboration

Involving employees

It's important to involve employees in the choice of time-clock system and in defining the rules for its use. This will ensure that they buy into the tool and prevent conflicts.

Promoting transparency and communication

It's important to communicate clearly about the objectives of time and attendance and the data collected. This helps to allay employees' concerns and build a relationship of trust.

Using score data to build a constructive dialogue

Time and attendance data can be used to build a constructive dialogue between employees and the company on subjects such as :

• Work organization
• Managing break times
• Distribution of tasks

When it comes to monitoring working hours, digital time and attendance solutions are the ideal tools for immediate data feedback.

Digital time & attendance solutions

The different types of solutions

There are many types of digital time and attendance solutions, such as :

• Electronic time sheets
• Mobile applications
• Working time management software

The benefits of digital solutions

Digital time and attendance solutions offer many advantages, such as :

• Simplified check-in
• Reducing errors
• Data security
• Improving communication
• Real-time monitoring of working hours

Remote management and communication solutions by SENEF

SENEF offers a complete range of remote management and communication solutions to meet the specific needs of each company. These digital solutions facilitate the implementation of time & attendance and optimize its use.

SENEF time & attendance solutions

SENEF offers remote time & attendance solutions for all service companies: Mobiclean for cleaning companies, Mobisap for personal services companies and Mobisafe for security / guarding companies.

Its pointing applications are simple and intuitive. They are ideal for small, medium and large companies. It enables employees to clock in, out and break times in just a few clicks. Managers can then access clocking data in real time and generate reports with ease.

They offer a wide range of functionalities, thanks to data feedback to our ERP systems. These include management of collective and individual schedules, automatic calculation of overtime, and generation of detailed reports.

The benefits of SENEF solutions

SENEF solutions offer a number of advantages that benefit both employers and employees:

• Ease of use: SENEF solutions are designed to be easy to use, even for users unfamiliar with the technology.
• Reliability: SENEF guarantees the reliability of its solutions thanks to secure infrastructures and ongoing maintenance.
• Security: Data is stored securely and complies with current data protection regulations (RGPD).
• Flexibility: SENEF solutions are modular, adapting to the specific needs of each company.
• Scalability: SENEF solutions can evolve with your business to meet your growing needs.

SENEF: a trusted partner

SENEF is much more than just a supplier of time & attendance solutions. It's a partner you can trust to support you throughout your project.

• Personalized support: SENEF offers a personalized support service to help you choose the solution that best suits your needs and implement it smoothly.
• User training: SENEF offers training courses for your employees and managers, so that they can make the best possible use of our time and attendance solutions.
• Technical support: SENEF offers a technical support service and responsive customer support to answer your questions and solve any problems you may have.

In conclusion, time and attendance is not just a legal constraint, but an invaluable tool for improving performance and collaboration. SENEF's digital solutions simplify the monitoring of working time, transforming it into a genuine management and performance tool. By choosing SENEF as your partner, you benefit from reliable, flexible and scalable solutions, as well as personalized support throughout your project.

Women in tech and digital have played a role, albeit an often overlooked one. From visionary pioneers to contemporary experts, their impact is undeniable. However, despite the significant contributions of women such as Ada Lovelace, Grace Hopper and Hedy Lamarr, the tech sector remains largely male-dominated. Indeed, only 24% of jobs in the digital professions are held by women.

Let's take a look at the current situation, persistent challenges and initiatives to promote the presence of women in this essential field of Tech.

The historic role of women in Tech and Digital

Let's take a look back at the pioneering women who paved the way in technology. In 1843, Ada Lovelace wrote the first algorithm, laying the foundations of modern computing. Grace Hopper, a computer scientist in the US Navy, revolutionized the field by inventing the first compiler. And who would have thought that actress Hedy Lamarr would also be a major inventor, contributing to the development of Wi-Fi? These women have opened doors and inspired future generations to push back the boundaries of innovation.

The current situation of women in Tech

Despite these historic achievements, women remain vastly under-represented in today's technology sector. Each passing year seems to reproduce the same patterns. French and European technology companies continue to suffer from a glaring lack of female representation. According to the "More Women in Tech" study conducted by McKinsey, the average share of women in this sector barely reached 22% in 2022 within the 27 countries of the European Union. In France, just 14 of the 120 FrenchTech start-ups and scale-ups are headed or founded by women, and none are at the helm of a Next 40 company.

The reasons for this under-representation

Gender stereotypes and unconscious bias:

Gender stereotypes and unconscious biases are major barriers from an early age. This often hinders girls' orientation towards science and technology. In the technology sector, these stereotypes persist. Creating an unwelcoming atmosphere that discourages women from committing themselves fully. What's more, unconscious biases can influence hiring and promotion decisions. This systematically puts women at a disadvantage.

Lack of female models:

The lack of female role models in the technology sector is a tangible reality. With male dominance still marked. Girls and young women can struggle to find inspirational figures to follow. This lack of female representation in management positions discourages women from aspiring to leadership roles, for lack of role models to identify with.

Difficulties reconciling work and private life:

Often associated with demanding work schedules and an intense corporate culture, this field can be difficult to reconcile with family responsibilities. This reality can discourage women from pursuing careers in this field, despite their interest and skills.

Harassment and discrimination:

More than one in two women believe they have already experienced discrimination at work. Harassment and discrimination are also a concern for women working in tech. All too often, they are the victims of inappropriate behavior and discriminatory treatment. This creates a hostile and alienating work environment. These negative experiences can affect women's well-being. But they can also discourage them from staying in the tech sector in the long term.

Initiatives to encourage women in Tech:

Here are a few initiatives that may encourage women to work in tech:

Awareness and education :

• School curricula: Integrate computer science and coding into school curricula from an early age, and offer workshops and clubs for girls.
• Awareness campaigns: Deconstructing gender stereotypes and promoting female role models in the technology sector.
• Conferences and events: Organize events to inspire and encourage women to explore technology careers.

Mentoring and support:

• Mentoring programs: Connecting women with experienced mentors to guide and support them in their careers.
• Support networks: Create networks and communities where women can connect, share experiences and get support.
• Scholarships and grants: Offering financial aid to encourage women to pursue studies and training in the tech field.

Inclusion and diversity:

• Inclusion policies: Implement inclusion and diversity policies in companies to create a more favorable working environment for women.
• Flexible working: Offering flexible working options to facilitate work-life balance.
• Anti-harassment: Implement measures to prevent and combat harassment and discrimination in the technology sector.

Examples of initiatives:

• Girls in Tech: Global organization offering mentoring, education and networking programs for women in tech.
• Women Who Code: Non-profit organization offering coding workshops and training for women.
• Anita Borg Institute: Organization committed to advancing women in technology.

SENEF: A concrete example of diversity and inclusion in Tech

SENEF is actively committed to promoting diversity and inclusion in the technology sector. This commitment is reflected in a corporate culture focused on equal opportunities, and in the implementation of specific policies and programs.

• An inclusive environment for all:

SENEF strives to create an inclusive working environment where women are encouraged to excel and prosper. The company takes no account of applicants' social background, and places the emphasis on human qualities, which are a considerable strength.

• Diversity and mix:

At SENEF, a large proportion of employees are women. The average age is 32, demonstrating the company's willingness to embrace generational diversity. The company is committed to respecting equal opportunities and valuing everyone's work, regardless of religion, sexual orientation or any other discriminatory criteria.

• Concrete actions for diversity:

SENEF takes concrete action to break down gender stereotypes and encourage equal opportunities. The company takes on work-study students and works closely with schools to give everyone the opportunity to enter the world of work.

• A strong commitment to society:

SENEF is also committed to sponsoring athletes such as Priscilla Gneto, Passion Propulsion and 3×3 basketball with Ermont. The company shares the values of surpassing oneself, perseverance and determination that are dear to these athletes.

Senef is also committed to supporting JIFA, the International Day of Active Women in Africa, and was present at UNESCO last June. In this way, the company aims to contribute to the emancipation of African women and the recognition of their skills and contributions.

SENEF is committed to diversity and inclusion in the technology sector. The company takes concrete action to create an inclusive working environment open to all talents, and also invests in the social fabric by supporting initiatives and causes close to its heart.

 

SENEF and its ERP solutions, Progisap and Progiclean, can help you transform your approach and guarantee seamless communication with your customers. In this article, we explain how you can strengthen your customer relations with our ERP solutions.

The lack of communication and transparency is becoming a problem

Customer feedback often reveals a common concern: the lack of clear information on upcoming interventions. In other words, customers want to be informed in real time. They want to understand the details of each intervention. Finally, they want to be able to tailor services to their specific needs.

Senef reinvents the customer experience

Real-time communication :

Senef puts an end to the mystery surrounding interventions by offering real-time communication. Customers now have instant access to updates on schedules, scheduled speakers, and any changes. This transparency builds trust and eliminates uncertainty.

Simplified job tracking :

Customers can easily track the status of each intervention. From start to finish, they are kept informed of progress, any delays, and achievements. This visibility gives customers the peace of mind of knowing that their needs are being taken care of professionally.

Service customization :

Every customer is unique, and Senef recognizes this diversity. The platform enables easy personalization of services, where customers can specify their preferences, special requests, and adjust schedules according to their personal constraints. This personalization strengthens the bond between customers and service providers.

 Strengthen customer relations

Senef is committed to solving the problem of insufficient communication and lack of transparency. By integrating this solution, companies can not only meet growing customer expectations, but also exceed their needs by delivering an exceptional experience.

By adopting Senef, you're investing in proactive communication, transparent follow-up and personalized services that will catapult your company to new heights of customer satisfaction. Don't let a lack of communication tarnish your reputation.

Customer service is an important department for any company aspiring to growth and sustainability. It's all about building lasting, trusting relationships with customers. It's the key to building loyalty, enhancing brand image and boosting sales. Indeed, it goes far beyond simple problem-solving: it embodies a commitment to customer satisfaction and the building of lasting relationships.

At SENEF, customer service is at the heart of our commitment. That's why we've set up a team of Customer Success Managers (CSMs) dedicated to customer satisfaction.

In this article, we'll explore the role, function and benefits of customer service, and how customer service plays a key role at SENEF.

The essential role of customer service

Customer service is the face of the organization. The one with whom customers interact when they have questions, concerns or problems. More than just support, it is the pillar on which customer trust and loyalty are built.

Why is customer service so important?

• Customer loyalty: Good customer service builds loyalty and keeps customers coming back for more.
• Increased sales: Satisfied customers are more likely to call on your services for other requests. They're also more likely to recommend your services to friends and family. This can generate new customers and increase your sales.
• Enhanced brand image: Excellent customer service can help improve your company's brand image. But it can also set it apart from the competition. A company known for its exceptional customer service will be more attractive to potential customers.
• Employee motivation: Employees who have the opportunity to provide excellent customer service are more motivated and more satisfied with their work. They are also more likely to stay with the company. This can reduce recruitment and training costs.

How customer service works

Customer service operations vary from one company to another. In general, it relies on well-defined processes to ensure a rapid and efficient response to customer needs. Ticket management tools, dedicated phone lines, online chat platforms or social networks are often used to facilitate communication and problem resolution.

The benefits of quality customer service

Quality customer service brings many benefits for both the company and its customers. By offering exceptional support, a company can build loyalty among existing customers, attract new customers through positive word-of-mouth, and even turn disgruntled customers into brand ambassadors.

Effective customer service can also enable a company to better understand its customers' needs, identify market trends and spot opportunities to improve its products or services.

How can you improve it in your company?

• Train your employees: It's important to train your employees in customer service best practices. They need to be able to understand customers' needs, answer their questions effectively and solve their problems quickly and professionally.
• Put the right tools in place: There are many tools available to help you improve your customer service, such as CRM software, support ticket management systems and online chat solutions.
• Measuring customer satisfaction: It's important to measure customer satisfaction on a regular basis, so that you can identify the strengths and weaknesses of your customer service and make the necessary improvements.
• Encourage customer feedback: Encourage your customers to give you feedback on your customer service, whether positive or negative. Customer feedback is a valuable source of information that you can use to improve your service.

Customer service at SENEF: A human experience at the heart of success

SENEF not only provides innovative software solutions, but is also committed to delivering a good customer experience. Our Customer Success Manager (CSM) is your dedicated partner, ready to listen to your needs and support you every step of the way.

The customer at the heart of the relationship

We are convinced that success depends on a thorough understanding of our customers' needs. That's why we co-create our solutions with industry players, taking into account their business challenges and market trends. This collaborative approach guarantees solutions perfectly tailored to your requirements.

A commitment to quality

Our CSM team is made up of experts familiar with your business sector. This proximity enables us to understand your challenges and propose effective, customized solutions.

A typical day based on your needs

The work of a CSM is unique and adapts to each request. We use Jira, a powerful ticketing tool, to centralize, categorize and analyze your requests. This enables us to track the evolution of your needs and identify potential areas for improvement. The CSM can also be reached by telephone on a dedicated line.

Close collaboration for optimum satisfaction

When necessary, the CSM works closely with other SENEF departments to provide you with fast, accurate answers. Depending on your requirements, the CSM can contact other departments, for example :

• Délivery to estimate the impact of parameter changes.
• Training to design appropriate support materials.
• Product to identify and implement the necessary changes.
• Marketing to create relevant content, videos and webinars.

Availability and responsiveness

We understand that responsiveness is essential to guarantee your satisfaction. That's why we've set up a dedicated phone line and flexible hours to respond to your requests as quickly as possible. Our service is available by phone from 9am to 6pm, but also by e-mail and via Jira.

People first

At SENEF, we take a human and friendly approach to our dealings. Trust and listening are the foundations of a lasting relationship with our customers.

A close-knit, expert team

Good humor and collaboration are the watchwords of our team. Regular training keeps us at the cutting edge of the latest technologies and legislation, and guarantees our expertise.

SENEF, your trusted partner

Our team is mobilized to support you on a daily basis and help you make the most of our solutions. Don't hesitate to contact us: we'll be happy to answer your questions and help you achieve your goals.