Integrating new customers/users: a performance contract

Written on March 7, 2024.

Efficient onboarding of new customers/users is much more than just a formality. This is an important step that can determine the long-term success of businesses, especially in sectors as varied and specific as cleaning, personal services, security and guarding. SENEF, a publisher of ERP software dedicated to these sectors, understands this issue perfectly. The onboarding or onboarding of new customers/users is a necessary element to ensure their success and, therefore, the performance of companies.

Let's take a closer look at why onboarding is so essential and why it's no longer an option. But also the unique challenges faced by these industries and how SENEF distinguishes itself by offering a tailor-made approach adapted to each company.

The paramount importance of successful onboarding for the onboarding of new customers/users

Onboarding, or onboarding, refers to the process of onboarding and supporting new customers/users in a system or platform. It's not just a formality; it's the foundation on which the success of businesses using ERP software is built.

When it comes to ERP software, successful onboarding has a myriad of benefits :

A better control of the software's functionalities, promoting optimal use. But also a rapid rise in users.
Saves time and efficiency, reducing frustration and customer support calls.
Improved productivity. This allows users to focus on their missions and achieve their goals quickly.
An increase in customer satisfaction to contribute to loyalty and positive promotion of the solution.

On the other hand, poorly managed onboarding can have harmful consequences:

Difficulties in adapting and feeling frustrated among users.
Delays in software operation and loss of valuable time.
Increased risk of errors and disruptions in operations.
Customer dissatisfaction that can lead to abandonment of the solution.

The specific challenges of cleaning, personal services and security and guarding companies for the onboarding of new customers/users

Companies in these sectors face particular challenges when adopting new technologies. For example: complex business processes, individualized needs, and a major concern for data security

Complex and often company-specific business processes.
Individualized needs and wide variety of services offered.
Critical importance of the security of sensitive and personal data.

A standard onboarding is therefore not enough to meet the specific requirements of these sectors.

Providing a personalized and tailored approach is critical to ensuring a smooth and successful transition to new software.

The SENEF solution: tailor-made onboarding for optimal results

SENEF stands out for its unique and personalized approach to onboarding. Our team of experts is committed to:

Understand each customer's specific needs and analyze their business processes.
Define a personalized onboarding plan. Depending on the client's objectives and expectations, but also on availability.
Offer training and support adapted to users. Taking into account their level of experience and specific needs.
Provide tools and resources to facilitate learning and use of the software, with webinars, newsletters, but also documents made available to them.
Ensure continuous follow-up and quality customer support. In order to answer questions and solve problems encountered. We have in our teams a dedicated service, the CSM (link to the article) but also tools to answer your questions. ( Article ticketing

The SENEF team is committed to understanding the specific needs of each client, defining an appropriate onboarding plan, providing tailor-made training and support, providing tools and resources, and ensuring continuous monitoring and quality customer support.

Tangible results for increased performance

Thanks to the SENEF approach, customers see a significant improvement in their productivity, a decrease in errors and incidents, high customer satisfaction and increased loyalty.

Find our customer testimonials right here: Youtube page

SENEF, your trusted partner for successful onboarding

Onboarding is an important investment in business success in services. SENEF positions itself as a trusted partner by offering a tailor-made solution and is committed to supporting its customers towards success.

Contact SENEF today to find out how we can help you successfully transition to our solutions and achieve your goals.