Integration of the Mindee tool into SENEF ERP systems for automatic analysis and integration of document data

SENEF, your trusted partner for complete ERP solutions and mobile applications for service companies, is proud to announce its innovative partnership with Mindee, a leader in intelligent document recognition. We present the integration of Mindee's tool with SENEF's ERP.

This collaboration marks a significant step forward in our commitment to providing cutting-edge technology solutions, by integrating Mindee's revolutionary OCR (Optical Character Recognition) capabilities into our ERP ecosystem.

Integration of Mindee: Automation and intelligence for your workflow

Integrating Mindee's technology into our SENEF ERP systems radically transforms the way documents are processed and managed within service companies. Mindee provides a powerful solution for intelligent document recognition. Mindee is capable of accurately interpreting any type of scanned document, be it invoices, ID cards or other essential documents.

Key features and benefits of Mindee's integration with SENEF ERP systems

• Automated document flow: thanks to Mindee, documents are automatically scanned. The relevant data is extracted and integrated into our ERP system, considerably reducing manual tasks and the risk of errors.
• Accurate document recognition: Mindee uses machine learning to continually improve its ability to recognize and interpret various types of document. This guarantees reliable and accurate data extraction.
• Seamless ERP integration: The extracted data is fed directly into the corresponding modules of our ERP (such as invoicing or HR management). This optimizes internal processes.
• Save time and effort: Automating document processing frees up valuable staff time. They can therefore concentrate on higher value-added activities.

Service benefits and partnership with Mindee integration

• Increased operational efficiency: Mindee integration eliminates bottlenecks in document processing. This speeds up workflows and increases operational efficiency.
• Improved accuracy and reliability: By reducing reliance on manual input, Mindee minimizes document processing errors. The result is improved data accuracy and reliability.
• Reactivity and agility: The ability to process documents quickly and accurately enables companies to respond more rapidly to customer needs and market demands.
• Competitive advantage: This partnership between SENEF and Mindee gives user companies a competitive edge. Indeed, thanks to optimized processes and improved data management, the advantage becomes greater.

The partnership between SENEF and Mindee is a testament to our commitment to innovation. This partnership enables us to present solutions that meet the unique challenges of service companies.

By leveraging Mindee's intelligent document recognition technology, our customers benefit from advanced automation. But also unprecedented accuracy and operational efficiency. In this way, they can transform their document management processes and propel their businesses to new heights of performance.

SENEF is delighted to announce the launch of Seenet Sécurité. Our new 100% web-based ecosystem designed specifically to revolutionize the management of private security and guarding companies.

As an expert in SaaS software solutions, SENEF is committed to providing comprehensive, integrated tools to simplify and optimize our customers' operations.

Seenet Sécurité embodies this promise. Seenet Sécurité offers an unrivalled suite of features to meet the complex needs of the security industry.

Key features of SEENET Sécurité

• SEENET SÉCURITÉ: This business software is the heart of our ecosystem, offering a centralized platform for sales management, planning, invoicing, human resources management, payroll, time & attendance, and communication. It ensures complete visibility of all your activities, improving the reliability and efficiency of your operations.
• MOBISAFE: The mobile application dedicated to agents in the field enables precise traceability and fluid communication with head office. It facilitates planning, clocking in and out, tracking rounds, receiving mission orders, writing reports and managing diaries.
• SILAE: Our payroll and HRIS solution is integrated directly into Seenet Sécurité. To automate payroll processes by synchronizing with intervention planning. This integration ensures efficient management of the payroll cycle and seamless synchronization of HR data.
• Application and Customer Portal: Seenet Sécurité includes an application and a web/mobile portal for the end customer. This improves customer relations, quality monitoring and customer satisfaction management.
• Employee Portal: A web portal dedicated to employee communication. For greater reliability and transparency in human resources management.
• QUALIMOBI: The intervention quality control application offers comprehensive tools for risk and needs assessment, complaint and anomaly management, and service inspection. It is designed to guarantee continuous improvement in service quality.

Benefits of SEENET Sécurité for security companies

With Seenet Sécurité, your company will benefit from :

• Increased operational efficiency: Optimize your operations with centralized planning and management, reducing costs and boosting productivity.
• Improved service quality: Ensure high quality service thanks to rigorous control and monitoring of interventions, increasing customer satisfaction.
• Simplified human resources management: Automate and synchronize payroll and HR data management, ensuring efficient and compliant management of your workforce.
• Improved communication: Facilitate communication between head office, field agents and customers, for seamless coordination and follow-up.
• Transparency and compliance: Ensure transparent and compliant management of your operations. This strengthens the trust of your customers and employees.
• Data-driven decision-making: Benefit from accurate information and analysis for informed, strategic decision-making.

SENEF's Seenet Sécurité is more than just a software solution; it's a strategic partner that is transforming the way private security and guarding companies manage their business.

The SaaS Revolution: The advantages of a 100% online Web solution

Seenet Sécurité stands out as an entirely online SaaS (Software as a Service) solution, offering unprecedented flexibility and accessibility.

As a cloud-based platform, it eliminates the need for costly hardware installations and complex software maintenance. Indeed, users can access Seenet Sécurité from anywhere, at any time, simply with an Internet connection.

Key benefits of the SaaS model include :

• Automatic updates: Seenet Sécurité updates itself automatically without user intervention. To ensure you always have the latest version. But also with the latest features and security fixes.
• Reduced IT costs: By eliminating the need to invest in costly hardware infrastructures. Seenet Sécurité significantly reduces your company's IT costs.
• Security and compliance: Data stored in the cloud is protected by state-of-the-art security measures, ensuring confidentiality and compliance with regulatory standards.
• Scalability and flexibility: Seenet Sécurité easily adapts to your company's growth. To enable rapid, efficient scaling without the constraints of traditional software solutions.
• Easy access and collaboration: The online model enables seamless collaboration between teams, so departments and sites improve communication and operational efficiency.

If you would like more information, please do not hesitate to contact us.

Key management and security are crucial for personal services and cleaning companies. Access to customers' premises is essential for the provision of services. We have implemented the key management module in Progisap and Progiclean.

Our new key management and traceability module revolutionizes this dimension, offering a complete, secure solution integrated into our ERP system.

Key features of the key management module in Progisap and Progiclean

• Innovative NFC key fobs and key repository: each key ring is fitted with an NFC key fob. This enables fast, secure identification. This technology facilitates the allocation and tracking of keys to specific locations and customers. This reduces the risk of accidental key loss or exchange. In this way, you build up a complete repository of keys used by the company.
• Full ERP integration: This feature is fully integrated into our ERP suite. To enable centralized management of key sets. In parallel, with other operational processes such as service planning, employee tracking and HR management.
• Real-time traceability: The solution offers complete visibility of key location and use. Thanks to a detailed history of interactions with NFC key fobs. This enables you to know who has accessed where, and when. This enables you to reinforce security and trust between companies and their customers.
• Increased security: Thanks to the use of NFC technology and advanced security protocols, the system ensures that only authorized persons can access keys. If a key ring is lost or stolen, it can be quickly deactivated. To minimize security risks.
• Ease of use: The system is designed to be intuitive and easy to use, for both field and administrative staff. Key allocation and tracking can be managed in just a few clicks via our mobile app or web portal.

Benefits

• Optimized operational management: Centralizing key management within the ERP system simplifies operational processes. This reduces human error and improves efficiency.
• Enhanced security and confidence: Improved traceability and enhanced security protocols increase customer confidence. Their property is therefore accessible only to authorized persons.
• Reduced costs associated with losses and errors: The system minimizes the risk of key loss and the costs associated with replacing locks and managing security incidents.
• Improved customer satisfaction: Providing a more secure and reliable service means greater customer satisfaction and loyalty.
• Competitive advantage: By adopting this cutting-edge technology, your company stands out in the marketplace. You can offer innovative, high-quality services.

Our new keychain management and traceability functionality is more than just a security enhancement. It represents a strategic evolution in operations management, reinforcing customer confidence and optimizing operational efficiency.

Adopt this solution to place your company at the forefront of innovation and customer service in the personal and property services sector.

Customer satisfaction is at the heart of every successful business. In a world where customer expectations are constantly evolving, it is essential to implement effective solutions to meet their needs. Ticket management is essential for keeping track of customer requests.

Why ticket management is essential for tracking customer requests

In this article, we'll explore why ticket management has become a cornerstone in tracking customer requests. It offers concrete benefits for the customer experience.

"Satisfaction, a key element in a company's longevity, relies to a large extent on the effective management of customer requests."

Did you know that 75% of customers who contact customer support expect a consistent response, according to Salesforce. Customers consider speed of problem resolution to be the most important factor in a positive customer experience.

Ticket management: What is it?

Ticket management has become indispensable for tracking requests. It's a structured approach to handling customer requests. Each request is assigned to a "ticket", a digital file, enabling clear tracking and efficient resolution. SENEF, with its solutions such as Progisap and Progiclean, has adopted this method to maximize customer satisfaction.

There are several ticketing tools commonly used by software companies' support departments. These tools are designed to facilitate the management of support requests. This means tracking problems, communicating with customers and improving support processes.

What ticketing tools are available to facilitate ticket management?

Here are some of the popular tools in this category:

• JIRA Service Management: formerly known as JIRA Service Desk. It is an IT service management solution from Atlassian. It offers ticketing, incident and problem management, as well as request tracking capabilities.
• Zendesk: This customer service platform includes a ticketing system. It enables you to manage support requests, automate support processes, and offers tracking and reporting functionalities.
• Freshdesk: Freshdesk is a customer support solution offering automation of repetitive tasks, and knowledge management functionalities. It also enables the creation of knowledge bases to help customers find answers on their own.
• ServiceNow: ServiceNow is an IT service management platform that includes ticketing functionalities for incident, problem and change management. It offers an integrated approach to service and process management.
• Desk.com: Desk.com, a Salesforce company, provides a customer support solution with a ticketing system, team collaboration features, and tools for tracking and resolving customer requests.
• Intercom: Intercom offers a customer messaging platform that includes ticketing functionalities. It enables support teams to manage conversations with customers and ensure appropriate follow-up.

The choice of a ticketing tool depends on your company's specific customer support needs. But it also depends on the size of your team, and the complexity of your processes. It's important to select a tool that integrates well with your environment, and thus offers the necessary functionality. With the aim of efficiently managing support requests.

The advantages of ticket management, essential for follow-up

Companies that adopt ticket management systems see a 35% improvement in long-term customer satisfaction . This increase stems from a deeper understanding of customer needs. This results from precise traceability of requests.

Companies that integrate ticket management methods observe a significant optimization of these processes.

Resolution times are significantly reduced. This increased efficiency contributes directly to an enhanced customer experience, where expectations are not only met, but often exceeded.

Ticket management facilitates internal collaboration within the company.

Impact on customer satisfaction

Companies that adopt ticket management generally observe an improvement in customer satisfaction. This is due to a number of key factors. Firstly, the increased traceability of customer requests enables more transparent and efficient problem management.

Customers appreciate visibility on the status of their requests. This reassures them that their concerns are being addressed.

What's more, the speed with which requests are processed, made possible by ticket management. This contributes to improved customer satisfaction. Data shows a reduction in resolution times compared to traditional methods. This efficiency translates directly into a smoother customer experience, less subject to delays.

Finally, ticket management promotes more consistent and personalized communication with customers. Teams can track and respond to requests in a structured way, offering a more attentive customer service tailored to individual needs.

Our tips for setting up ticket management 

Ticket management is much more than a method of tracking customer requests. It's a winning strategy for improving customer satisfaction. But also to strengthen customer loyalty and position the company as a leader in its field.

Here are some concrete examples of processes and rules for processing requests:

• Request prioritization: a company can prioritize its requests according to urgency and impact. Urgent requests are given priority. These are followed by high-impact requests and then non-urgent requests.
• Determining the person responsible for the request: determine the person responsible for the request according to the type of request.
• Definition of resolution times: a company can define resolution times according to the type of request. For example, a company can define a 24-hour resolution time for urgent requests, and a 72-hour resolution time for non-urgent requests.
• Customer communication: ticket management simplifies communication with customers. This makes it possible to track requests and resolutions.
• Archiving requests: a company can archive requests in a ticket management system. Request information can be archived for up to 5 years.

For each company, the processes and rules for handling requests are adapted to suit its needs and context.

Jira, the ticketing tool essential for monitoring, used by SENEF

Managing requests by ticket, using ticketing tools such as JIRA, offers many advantages for customer relations and user and technical support for an ERP solution in SaaS (Software as a Service). Ticket management is essential for tracking requests.

Here are some of the major benefits:

• Centralized requests: Tickets centralize all user requests within a single platform. This makes it easier to manage and track problems, questions and support requests.
• Traceability: Each ticket generated offers complete traceability of the request. Including history, comments and actions taken. This makes it easier to understand the evolution of a specific request.
• Prioritizing tasks: Ticketing systems enable us to define priority levels for each request. This helps our support teams (CSM) to identify and resolve critical or urgent problems first.
• Assigning responsibilities: By assigning tickets to team members, responsibilities are clearly defined. Each ticket is assigned to a member according to his or her skills or workload.
• Time management: tickets provide information on the time spent resolving each problem. This is useful for assessing performance, allocating resources efficiently and improving resolution times.
• Process automation: Jira enables you to automate certain tasks. For example, tickets can be automatically assigned according to predefined criteria, speeding up the handling process.
• Knowledge base: The creation of a knowledge base from resolved tickets can be used to quickly solve similar problems in the future. Customers can also access this knowledge base to find solutions themselves.
• Measuring customer satisfaction: Some ticketing tools collect feedback from users on ticket resolution. This helps to measure customer satisfaction and identify areas for improvement.
• Reporting and analysis: Jira generally provides reporting and analysis functionalities to track trends. But also to identify recurring problems and continuously improve processes.

The benefits of Jira

Our Jira ticketing tool offers a structured, transparent and efficient approach to customer support. This improves the quality of the services provided, while facilitating resource management and communication between teams and customers.

SENEF and Jira are powerful tools for improving customer satisfaction. By combining these solutions, companies can improve communication with their customers, resolve incidents more quickly and offer a more personalized customer experience. Ticket management is therefore an indispensable tool for tracking customer requests.

SENEF will be happy to answer any questions you may have.

Real-time field data feedback: advantages and benefits

The need for up-to-date data, the advantages and benefits of data feedback

In a world of fierce competition and rapidly changing customer needs. Companies need to be able to make quick decisions. To do so, they need access to up-to-date, accurate data. Discover the advantages and benefits of real-time field data feedback.

This is where real-time feedback from the field comes in. This practice consists of collecting data in the field, then transmitting it rapidly to decision-makers. It gives companies a clear picture of the state of their operations in real time. This gives them a considerable competitive edge.

A daily routine out of sync, a source of dysfunction

Without real-time information feedback, companies face a number of challenges, including :

• Delayed problem resolution: Problems are not identified or resolved quickly. Unfortunately, this can lead to additional costs, lost productivity and lower customer satisfaction.
• Inefficient management processes: Management processes are slow and inefficient. This wastes time and money.
• Uninformed decisions: Decision-makers don't have all the information they need to make decisions, which can have negative consequences for the company.
• Safety put to the test: Feedback from the field enables companies to detect potential risks. So they can take steps to mitigate them.

Reactivity made possible by real-time information feedback

The advantages of real-time field data feedback are numerous. Here are just a few:

• Improved operational efficiency: real-time feedback from the field enables companies to identify and resolve problems quickly. Before they turn into a crisis. This reduces costs, improves productivity and increases customer satisfaction.
• Optimized decision-making: Real-time data enables decision-makers to make more informed decisions. They have all the information they need to identify opportunities and risks. This in turn enables them to take appropriate corrective action.
• Improved safety: Real-time feedback from the field can help improve employee and customer safety. Companies can identify potential risks and take corrective action to mitigate them.

Senef, real-time solutions for instant management

If you're looking to revolutionize your company's day-to-day operational management, our solutions are the ideal choice. Progisap and Progiclean help you gain a competitive edge and optimize your company's performance. What's more, our mobile applications, such as Mobisap and Mobiclean, enable employees in the field to feed back information in real time.

The integration of Mobisap and Mobiclean applications for field operatives, connected to Progisap and Progiclean ERP, offers several advantages for efficient operations management. Here are some of the key benefits:

The concrete benefits of Mobisap and Mobiclean applications for real-time information feedback

• Optimized productivity: Agent clocking in and out via the application enables precise tracking of working hours. This facilitates time management and optimizes productivity.
• Efficient planning: The integrated service planning function enables more efficient management of tasks and resources. This ensures a balanced distribution of work between agents.
• Follow-up of specifications and reports: Agents can access specifications directly from the application. This ensures a clear understanding of expectations, and enables detailed reports to be generated after each service.
• Centralized diary management: Customer and company diaries can be accessed in real time, enabling more precise planning of interventions, management of appointments, and rapid adaptation to changes.
• Real-time communication: The communication function between agents and management encourages the rapid exchange of information. Not only does it enable instant problem resolution, it also helps maintain effective collaboration.
• Improved service quality:
  By accessing specifications and reports, agents can better understand the specific needs of each customer, helping to improve the quality of services provided.
• Reduce administrative errors: ERP integration enables direct data synchronization, reducing the risk of administrative errors linked to manual data entry.
• Real-time progress monitoring: The ability to track service progress in real time via the application keeps management informed and reactive, encouraging rapid decision-making.
• Increased customer satisfaction: By ensuring efficient planning, transparent communication and quality service delivery, the application contributes to overall customer satisfaction.
• Performance analysis: the application, connected to the ERP system, collects data on agent and service performance. This facilitates analysis and the identification of opportunities for improvement.
• Mobility and flexibility: agents can access the application from any location. This improves their mobility and flexibility, especially when moving from one site to another.

How Senef supports you in this transformation challenge, with real-time feedback

Real-time feedback of information from the field is a complete transformation that brings multiple benefits to companies.

SENEF encourages you to explore and embrace these changes, while playing an active role in shaping your company's future. The era of well-informed, responsive management is at hand.

To find out more about the solutions offered by SENEF, please contact us.