SENEF x Yousign : La signature électronique pour booster l’efficacité des entreprises de services

Simplification, sécurisation et conformité : Tels sont les maîtres mots de la collaboration entre SENEF, éditeur de logiciels métiers pour les entreprises de services, et Yousign, leader français de la signature électronique. Ce partenariat innovant apporte une solution concrète aux problématiques rencontrées par les entreprises du secteur, qu’il s’agisse de services à la personne, de propreté, de sécurité ou de gardiennage. Découvrez dans cet article comment SENEF intègre la signature éléctronique grâce à Yousign.

Fini les contraintes de la signature manuelle !

La signature manuelle des documents, une pratique encore trop répandue dans les entreprises de services, s’avère fastidieuse et sujette à de nombreux inconvénients. Délais de traitement allongés, risques de perte ou de falsification des documents, non-conformité réglementaire potentielle… autant de facteurs qui freinent la productivité et menacent la sécurité des données.

Yousign : La signature électronique au service de la performance

Face à ces enjeux, SENEF et Yousign proposent une alternative résolument moderne : la signature électronique. Cette technologie permet de signer et de faire signer des documents en ligne, en toute sécurité et en quelques clics.

Les avantages de la signature électronique avec Yousign pour les entreprises de services :

  • Gain de temps et d’efficacité : Accélération des processus de signature et réduction des délais de traitement.
  • Sécurité renforcée : Protection des documents sensibles contre les fraudes et les falsifications.
  • Conformité réglementaire garantie : Respect des réglementations en vigueur pour les signatures électroniques.
  • Amélioration de l’expérience client : Fluidification du processus de signature pour une meilleure satisfaction client.
  • Image de marque moderne : Adoption d’une démarche numérique innovante et valorisation de l’engagement RSE.

Intégration transparente avec Progisap, Progiclean et Seenet Sécurité.

Les logiciels Progisap et Progiclean, solutions métiers de SENEF, intègrent désormais les fonctionnalités de signature électronique de Yousign. Cette intégration garantit une expérience utilisateur fluide et intuitive, permettant aux utilisateurs de signer et de faire signer tous types de documents en quelques clics :

  • Devis clients
  • Bons de commande
  • Contrats de travail et avenants
  • Factures
  • PV d’intervention
  • … et bien plus encore !

SENEF intègre la signature éléctronique via Yousign

SENEF et Yousign accompagnent les entreprises de services dans la mise en place et l’utilisation de la signature électronique. Nos équipes d’experts sont à votre disposition pour vous conseiller et vous former afin de tirer le meilleur parti de cette solution innovante.

Contactez-nous pour découvrir comment SENEF et Yousign peuvent vous aider à transformer votre gestion documentaire et à booster votre activité.

Point sur les évolutions Progisap, votre écosystème web et mobile dédié aux acteurs des Services à la Personne et RSS

Point sur les évolutions Progisap, votre écosystème web et mobile dédié aux acteurs des Services à la Personne et RSS

Pendant 1 heure notre expert métier Geoffrey fera le point sur toutes les nouveautés Progisap.

Lors du webinar nous aborderons les sujets suivants :

Rappel de l’écosystème web et mobile de Progisap

  • Les bonnes pratiques de Progisap depuis janvier 2023

Quelle est l’avancée de Progisap ?

Seront abordées de nombreuses évolutions Progisap, notamment au niveau des fonctionnalités :

  • Portail clients/salariés
  • Prise en charge
  • Childcare
  • Gestion commerciale
  • Planning
  • L’application Mobisap
  • Ressources humaines
  • Edition
  • Signature électronique
  • Paramétrages

Quelle est la suite pour Progisap ?

    Regarder le replay

    Read more

    Business Intelligence: A major asset for service companies

    As data becomes the key to success, service companies need to adopt high-performance tools to exploit their wealth of information. Business Intelligence (BI) has become an invaluable ally for these companies, enabling them to optimize their processes, improve decision-making and boost overall performance.

    Business Intelligence for service companies

    BI brings together a range of methodologies, tools and technologies for collecting, processing, analyzing and visualizing data from a variety of sources. Applied to service companies, it offers a number of tangible benefits:

    • Improved customer knowledge: BI makes it possible to centralize and analyze customer data (order history, interactions, etc.) to better understand their needs and behaviors. These valuable insights can be used to personalize offers, optimize marketing campaigns and improve customer satisfaction.
    • Optimizing operations: By analyzing data relating to internal processes (project management, human resources, etc.), BI helps identify inefficiencies and bottlenecks. This enables companies to optimize workflows, reduce costs and improve productivity.
    • Informed decision-making: BI provides executives and managers with dashboards and key performance indicators (KPIs) that are relevant and updated in real time. This information enables them to make more informed strategic decisions, based on hard data rather than intuition.
    • Save time and money: By automating reporting and data analysis tasks, staff can concentrate on higher value-added activities. In this way, BI helps to reduce operational costs and improve overall business efficiency.

    Implementing Business Intelligence in a service company

    Implementing a BI solution in a service company requires a structured and thoughtful approach. Here are a few key steps to follow:

    • Define objectives: It's essential to clearly define the objectives the company wishes to achieve by adopting BI. This will enable you to choose the most appropriate tools and technologies.
    • Identify source data: The next step is to identify all the relevant data that will be integrated into the BI solution. This can include internal data (CRM, ERP, etc.) as well as external data (market research, social networks, etc.).
    • Choosing tools and technologies: The BI market offers a wide variety of tools and technologies. It's important to choose solutions that meet your company's specific needs and offer scalable functionalities.
    • Implementing the solution: BI solutions must be implemented by experienced professionals. This will guarantee successful integration and optimal use of the tools.
    • Training employees: It is essential to train employees in the use of BI tools, so that they can exploit their full potential.

    SENEF and Digdash: a winning partnership for service companies

    SENEF, publisher of business software for service companies, has chosen Digdash as its partner. To offer its customers a complete, high-performance BI solution. This collaboration enables service companies to benefit from cutting-edge business and technological expertise. As a result, companies will be able to make the most of their data and improve their overall performance.

    Digdash is a Software as a Service (SaaS) BI platform that is easy to use and accessible to all skill levels. It offers a wide range of functionalities for data collection, processing, analysis and visualization. SENEF also offers support services to help customers implement and use Digdash with complete peace of mind.

    The partnership between SENEF and Digdash offers service companies a complete, ready-to-use BI solution. Here are just some of the benefits of this solution:

    • Seamless integration with SENEF software, guaranteeing seamless access to critical data.
    • Intuitive user interface giving all users, whatever their technical expertise, easy access to the information they need.
    • Wide range of analysis and visualization functions to meet the specific needs of every company.
    • A scalable solution that can adapt to your company's growth and changing needs.

    Business Intelligence is becoming an indispensable tool for service companies wishing to leverage their data to improve performance. The aim is to stand out in a competitive market. Through their partnership, SENEF and Digdash offer service companies a complete, high-performance BI solution. This enables them to fully exploit the potential of their data. To position themselves as key players in their sector.

    For more information, please contact us.

     

    What indicators are used to calculate profitability in service companies?

    Calculating profitability is an important exercise for all companies, and service businesses are no exception. In fact, it enables us to measure the company's ability to generate profits and sustain its business over the long term.

    However, calculating the profitability of service companies can be more complex than for industrial or commercial companies. This is because service companies do not produce tangible goods, which can complicate the evaluation of their production and costs. How are these calculations made? What indicators should be used? How to optimize profitability?

    Key profitability indicators for service companies

    Fortunately, there are several key indicators that enable service companies to measure their profitability. Among the most important are :

    • Sales: This is the total amount of sales of goods or services made by the company over a given period.
    • Gross margin: This is the difference between sales and the direct production costs of goods or services sold.
    • Net margin: This is the difference between gross margin and the company's fixed and variable costs.
    • Break-even point: This is the level of production at which the company begins to be profitable.
    • Economic profitability: This is a company's ability to generate profit, taking into account all its resources, including equity and debt.

    Issues and solutions for calculating profitability

    Calculating the profitability of service companies can face several problems:

    • The difficulty of measuring production: It can be difficult to quantify a service company's production. It does not consist in the manufacture of tangible goods.
    • Cost variability: Service companies' costs can be highly variable. This can complicate the calculation of gross and net margins.
    • Taking fixed costs into account: Fixed costs, such as rent and salaries, can have a major impact on the profitability of service companies, even in the absence of production.

    To overcome these difficulties, service companies can implement several solutions:

    • Set up a cost accounting system: A cost accounting system makes it possible to track costs more accurately and identify sources of profitability.
    • Use production management tools: These allow you to monitor production and identify inefficiencies.
    • Regularly analyze profitability indicators: It's important to monitor profitability indicators on a regular basis, so that you can identify trends and take any necessary corrective action.

    SENEF ERP software publisher: an ally for the profitability of service companies

    SENEF, an ERP software publisher specializing in the management of service companies, offers solutions to help companies improve their profitability.

    By adopting Progisap for personal services companies, Progiclean for cleaning companies and Seenet Sécurité for security and guarding, you benefit from a global vision. But also a 360-degree view of your entire business...

    Our solutions enable service companies to :

    • Monitor costs and production accurately
    • Improve inventory and purchasing management
    • Optimize sales management and customer relations
    • Obtain comprehensive reports on their business and profitability

    With Progisap, Progiclean and Seenet Sécurité, you have the tools you need to steer your service business towards success.

    In conclusion, calculating profitability is essential for service companies. Service companies can improve their profitability and ensure their long-term survival by relying on the right indicators. But also by implementing appropriate solutions and equipping themselves with high-performance tools.

    For more information, please contact us.

     

    Improving the profitability of service companies: key indicators and solutions?

    Service companies face many challenges in maintaining and improving their profitability. Customer satisfaction, operational efficiency and cost control are key to their success. But how can the profitability of service companies be improved, what are the key indicators, what are the solutions? These are the questions we raise in this article.

    Defining the objectives and KPIs relevant to a service company

    The first step in improving profitability is to identify the company's key objectives and choose the appropriate key performance indicators (KPIs) to measure them.

    Examples of objectives and KPIs for service companies :

    • Customer satisfaction: Customer satisfaction rate, Net Promoter Score (NPS), Recommendation rate, Number of complaints
    • Service quality: Incident resolution rate, Incident resolution time, Error rate
    • Productivity: Resource occupancy rate, Number of tickets processed per day, Cost per ticket
    • Profitability: Gross margin, Margin rate, Net profit

    KPI monitoring and analysis to improve profitability of service companies

    Regular monitoring of KPIs is therefore essential to identify areas for improvement and make the right decisions.

    Tools such as dashboards and reporting software enable data to be visualized and analyzed efficiently. These include intelligent business intelligence (BI) tools such as DigDash.

    Implement improvement actions to enhance the profitability of service companies

    Depending on the KPI results, it is therefore important to implement concrete actions to improve the company's performance.

    Examples of improvement actions :

    • Training teams to improve service quality
    • Setting up processes to optimize productivity
    • Negotiate prices with suppliers to reduce costs
    • Investment in technological tools to improve efficiency

    SENEF: Solutions for profitable service companies

    SENEF is much more than just a software publisher. It is a trusted partner committed to supporting service companies in their drive to improve profitability.

    SENEF has set up several ERP systems for service companies. Progiclean for cleaning companies, Progisap for personal services companies and Seenet Sécurité for security and guarding companies. SENEF has also created mobile applications that feed directly into ERP systems. Our applications, such as Mobiclean Mobisap and Mobisafe, enable you to optimize your time and gain in profitability.

    Here are some concrete examples of how SENEF can help you improve your profitability:

    Cost reduction

    • Automation of administrative tasks: SENEF automates many time-consuming tasks. This enables teams to concentrate on value-added activities and reduce personnel costs.
    • Process optimization: SENEF solutions optimize internal processes. This reduces waste and improves productivity.
    • Price negotiation with suppliers: SENEF can help you negotiate better prices with your suppliers thanks to its network of partners.

    Increased productivity

    • Real-time activity monitoring: SENEF solutions enable you to monitor team activity in real time. This enables you to identify areas for improvement.
    • Better service planning: SENEF facilitates service planning. It also optimizes team rounds, reducing travel time and improving responsiveness.
    • Instant communication: Instant communication between field teams and the back office makes for more fluid exchanges. You gain in efficiency.

    Improving customer satisfaction

    • Improved quality of service: SENEF solutions improve quality of service by reducing errors and guaranteeing on-time delivery.
    • Proactive communication: SENEF facilitates communication with customers, keeping them informed in real time of the progress of interventions.
    • Monitoring customer satisfaction: SENEF enables you to track customer satisfaction and identify areas for improvement.

    Business management

    • Dashboards and reporting: SENEF provides customizable dashboards and reports to visualize key business KPIs in real time.
    • Profitability analysis: SENEF lets you analyze company profitability by site, customer or project.
    • Decision support: the data and analyses provided by SENEF enable you to make informed decisions to improve your company's profitability.

    In addition to these tangible benefits, SENEF stands out for :

    • Business expertise: SENEF has in-depth knowledge of the needs of service companies, and offers solutions tailored to their specific issues. SENEF's teams also come from the sector.
    • Personalized support: SENEF supports its customers throughout the project, from solution implementation to team training.
    • Responsive technical support: SENEF provides its customers with responsive technical support to answer their questions and help them solve their problems.

    SENEF is a trusted partner who will help you improve your profitability and achieve your business objectives.

     

    How much time do you spend on payroll each month?

    Payroll management is a time-consuming task for companies of all sizes. On average, companies spend between 2 and 5 days a month on this task, according to a study carried out by the AFG (L'Association Française de la Gestion Financière). This precious time could be devoted to other strategic aspects of the business. In this article we explain the requirements of payroll and how SENEF and Silae solutions can help you save time in payroll management.

    The current state of payroll management

    Payroll in general

    Payroll is the process of calculating and paying salaries to employees. It comprises several components:

    • Fixed salary
    • Bonuses and incentives
    • Compensation
    • Social security contributions

    Payroll is subject to numerous legal obligations, such as compliance with the minimum wage, collective agreements and social declarations.

    Payroll in companies

    The standard payroll process in companies comprises the following steps:

    • Data collection (hours worked, absences, etc.)
    • Calculating wages and social security contributions
    • Issuing pay slips
    • Salary payments

    Payroll management challenges and issues

    Payroll management can be a complex and time-consuming task for companies. Here are some common challenges and issues:

    • Lack of automation: manual tasks are time-consuming and error-prone.
    • Complexity of regulations: there are many complex legal requirements in the area of payroll.
    • Risk of errors: payroll errors can have serious consequences for companies and employees alike.
    • High cost: payroll management can represent a significant cost for companies.

    The problem of time spent on payroll management

    Time spent on payroll has a negative impact on company productivity. Payroll staff are often diverted from their core tasks. What's more, the risk of errors is increased when payroll is managed manually.

    Solutions to reduce payroll time

    Payroll automation

    Payroll automation considerably reduces the time spent on this task. Automated payroll software makes it possible to :

    • Calculate wages and social security contributions
    • Edit pay slips
    • Paying salaries
    • Declaring social security contributions

    Payroll outsourcing

    Payroll outsourcing involves entrusting payroll management to a specialized service provider. This solution enables you to :

    • Benefit from the expertise of a professional
    • Free up time to focus on other aspects of the business
    • Reduce payroll management costs

    Setting up efficient processes

    Setting up efficient processes can streamline payroll management. Here are a few tips:

    • Define clear and precise procedures
    • Train employees in payroll processes
    • Use communication and collaboration tools

    Importance of legal compliance

    Strict compliance with payroll regulations is essential for companies to avoid legal risks and financial penalties. Legal compliance is a fundamental pillar of payroll management, guaranteeing the protection of employee rights and the credibility of the company. For example, integrating the net social amount into pay slips.

    Flexible, scalable solutions

    In an ever-changing business environment, it's vital to choose payroll solutions that offer flexibility and scalability. Companies need to be able to adapt quickly to regulatory changes and internal human resources management needs.

    Impact on employee satisfaction

    Effective payroll management has a direct impact on employee satisfaction. By guaranteeing accurate and timely payments, companies can improve staff well-being and foster a climate of trust and loyalty within the organization.

    Integration with other systems

    The seamless integration of payroll management systems with other human resources or accounting software is essential for optimum efficiency. This integration ensures smooth data flow and simplified management of administrative processes.

    Continuing education

    Investing in ongoing training for payroll personnel is a winning strategy for ensuring efficient and compliant payroll management. By keeping abreast of the latest regulations and best practices, payroll professionals can optimize their processes and minimize the risk of errors.

    Case studies or testimonials

    Concrete examples of companies that have successfully optimized their payroll management can serve as inspiration and illustration of the potential benefits for readers. These case studies or testimonials demonstrate the positive impact that well-managed payroll can have on overall company performance.

    SENEF and Silae: a powerful collaboration for payroll management

    SENEF, publisher of ERP software for service companies, has teamed up with Silae, European leader in payroll management solutions, to offer companies a unique and innovative solution. This collaboration combines SENEF's expertise in ERP software with the technological power of the Silae platform to offer a complete, tailor-made payroll management solution.

    SENEF-Silae: a single solution for simplified and optimized payroll management

    The Silae solution offers many advantages to companies:

    • A complete, integrated solution

    The Silae solution integrates payroll management into the company's ERP, centralizing data and simplifying processes.

    This integration enables better management of human resources and optimized company performance.

    • A powerful, flexible solution

    The Silae platform is a powerful, flexible solution that adapts to the needs of all companies, whatever their size or sector of activity.

    The Silae solution can be customized to meet the specific requirements of each company.

    • A reliable, secure solution

    Silae is a recognized market leader in payroll management solutions.

    SENEF and Silae solutions are hosted in a secure environment and comply with the strictest data protection standards.

    • Personalized support

    SENEF and Silae offer companies personalized support throughout the process of implementing and using the solution.

    This support includes training, technical support and personalized advice.

    SENEF-Silae: your trusted payroll partner

    By entrusting your payroll management to SENEF-Silae, you benefit from a reliable, high-performance and innovative solution. You can be sure of :

    Time & attendance: from a legal obligation to a shared performance tool

    Time and attendance is often perceived as a mere administrative constraint. But did you know that it can also be a valuable tool for improving performance and collaboration between employees and the company?

    Time and attendance: a multi-faceted legal obligation

    Legal obligations

    The French Labor Code requires employers to keep track of their employees' working hours. This obligation is designed to ensure compliance with maximum working hours, compensatory rest and overtime.

    The employer must keep the clocking-in and clocking-out data for a period of three years.

    How to set up time and attendance

    The employer must choose a time and attendance system and implement it in compliance with the following rules:

    • Informing employees
    • Consult the CSE
    • Register the system with the CNIL

    Penalties for non-compliance

    Employers who fail to meet their time and attendance obligations are liable to penalties such as fines and damages.

    Overcoming constraints: scoring as a performance tool

    Improving working time management

    Time clocking can help employees better manage their working time by enabling them to :

    • View their hours worked
    • Identify peak and off-peak periods
    • Anticipating human resources needs

    Promoting communication and collaboration

    It can be used for :

    • Communicating work schedules
    • Monitor project progress
    • Identify coordination problems

    Identify training and skills development needs

    Pointage can help identify employees' training needs by :

    • Analyzing discrepancies between planned and actual times
    • Identifying the most time-consuming tasks
    • Detecting frequent errors

    Making scoring a shared tool: towards improved collaboration

    Involving employees

    It's important to involve employees in the choice of time-clock system and in defining the rules for its use. This will ensure that they buy into the tool and prevent conflicts.

    Promoting transparency and communication

    It's important to communicate clearly about the objectives of time and attendance and the data collected. This helps to allay employees' concerns and build a relationship of trust.

    Using score data to build a constructive dialogue

    Time and attendance data can be used to build a constructive dialogue between employees and the company on subjects such as :

    • Work organization
    • Managing break times
    • Distribution of tasks

    When it comes to monitoring working hours, digital time and attendance solutions are the ideal tools for immediate data feedback.

    Digital time & attendance solutions

    The different types of solutions

    There are many types of digital time and attendance solutions, such as :

    • Electronic time sheets
    • Mobile applications
    • Working time management software

    The benefits of digital solutions

    Digital time and attendance solutions offer many advantages, such as :

    • Simplified check-in
    • Reducing errors
    • Data security
    • Improving communication
    • Real-time monitoring of working hours

    Remote management and communication solutions by SENEF

    SENEF offers a complete range of remote management and communication solutions to meet the specific needs of each company. These digital solutions facilitate the implementation of time & attendance and optimize its use.

    SENEF time & attendance solutions

    SENEF offers remote time & attendance solutions for all service companies: Mobiclean for cleaning companies, Mobisap for personal services companies and Mobisafe for security / guarding companies.

    Its pointing applications are simple and intuitive. They are ideal for small, medium and large companies. It enables employees to clock in, out and break times in just a few clicks. Managers can then access clocking data in real time and generate reports with ease.

    They offer a wide range of functionalities, thanks to data feedback to our ERP systems. These include management of collective and individual schedules, automatic calculation of overtime, and generation of detailed reports.

    The benefits of SENEF solutions

    SENEF solutions offer a number of advantages that benefit both employers and employees:

    • Ease of use: SENEF solutions are designed to be easy to use, even for users unfamiliar with the technology.
    • Reliability: SENEF guarantees the reliability of its solutions thanks to secure infrastructures and ongoing maintenance.
    • Security: Data is stored securely and complies with current data protection regulations (RGPD).
    • Flexibility: SENEF solutions are modular, adapting to the specific needs of each company.
    • Scalability: SENEF solutions can evolve with your business to meet your growing needs.

    SENEF: a trusted partner

    SENEF is much more than just a supplier of time & attendance solutions. It's a partner you can trust to support you throughout your project.

    • Personalized support: SENEF offers a personalized support service to help you choose the solution that best suits your needs and implement it smoothly.
    • User training: SENEF offers training courses for your employees and managers, so that they can make the best possible use of our time and attendance solutions.
    • Technical support: SENEF offers a technical support service and responsive customer support to answer your questions and solve any problems you may have.

    In conclusion, time and attendance is not just a legal constraint, but an invaluable tool for improving performance and collaboration. SENEF's digital solutions simplify the monitoring of working time, transforming it into a genuine management and performance tool. By choosing SENEF as your partner, you benefit from reliable, flexible and scalable solutions, as well as personalized support throughout your project.

    Club numérique Progisap April 25, 2024

    Progisap digital user club, April 25, 2024

    On the agenda for this digital club:

    • New products,
    • Business challenges
    • French and international speakers

    The aim is to shed light on the digitalization of your day-to-day life, and to exchange ideas on your uses.

    The afternoon will conclude with a convivial cocktail reception.

    I want to register

    We look forward to seeing you on April 25, 2024 at 179 avenue Charles de Gaulle in Neuilly-sur-Seine!

    Read more

    Club numérique Progiclean June 11, 2024

    Progiclean digital user club, June 11, 2024

    On the agenda for this digital club:

    • New products,
    • Business challenges
    • French and international speakers

    The aim is to shed light on the digitalization of your day-to-day life, and to exchange ideas on your uses.

    The afternoon will conclude with a convivial cocktail reception.

    Register now!

    We look forward to seeing you on June 11, 2024 at 179 avenue Charles de Gaulle in Neuilly-sur-Seine!

    Read more

    Integrating new customers/users: a performance contract

    Efficient onboarding of new customers/users is much more than just a formality. This is an important step that can determine the long-term success of businesses, especially in sectors as varied and specific as cleaning, personal services, security and guarding. SENEF, a publisher of ERP software dedicated to these sectors, understands this issue perfectly. The onboarding or onboarding of new customers/users is a necessary element to ensure their success and, therefore, the performance of companies.

    Let's take a closer look at why onboarding is so essential and why it's no longer an option. But also the unique challenges faced by these industries and how SENEF distinguishes itself by offering a tailor-made approach adapted to each company.

    The paramount importance of successful onboarding for the onboarding of new customers/users

    Onboarding, or onboarding, refers to the process of onboarding and supporting new customers/users in a system or platform. It's not just a formality; it's the foundation on which the success of businesses using ERP software is built.

    When it comes to ERP software, successful onboarding has a myriad of benefits :

    • A better control of the software's functionalities, promoting optimal use. But also a rapid rise in users.
    • Saves time and efficiency, reducing frustration and customer support calls.
    • Improved productivity. This allows users to focus on their missions and achieve their goals quickly.
    • An increase in customer satisfaction to contribute to loyalty and positive promotion of the solution.

    On the other hand, poorly managed onboarding can have harmful consequences:

    • Difficulties in adapting and feeling frustrated among users.
    • Delays in software operation and loss of valuable time.
    • Increased risk of errors and disruptions in operations.
    • Customer dissatisfaction that can lead to abandonment of the solution.

    The specific challenges of cleaning, personal services and security and guarding companies for the onboarding of new customers/users

    Companies in these sectors face particular challenges when adopting new technologies. For example: complex business processes, individualized needs, and a major concern for data security

    • Complex and often company-specific business processes.
    • Individualized needs and wide variety of services offered.
    • Critical importance of the security of sensitive and personal data.

    A standard onboarding is therefore not enough to meet the specific requirements of these sectors.

    Providing a personalized and tailored approach is critical to ensuring a smooth and successful transition to new software.

    The SENEF solution: tailor-made onboarding for optimal results

    SENEF stands out for its unique and personalized approach to onboarding. Our team of experts is committed to:

    • Understand each customer's specific needs and analyze their business processes.
    • Define a personalized onboarding plan. Depending on the client's objectives and expectations, but also on availability.
    • Offer training and support adapted to users. Taking into account their level of experience and specific needs.
    • Provide tools and resources to facilitate learning and use of the software, with webinars, newsletters, but also documents made available to them.
    • Ensure continuous follow-up and quality customer support. In order to answer questions and solve problems encountered. We have in our teams a dedicated service, the CSM (link to the article) but also tools to answer your questions. ( Article ticketing

    The SENEF team is committed to understanding the specific needs of each client, defining an appropriate onboarding plan, providing tailor-made training and support, providing tools and resources, and ensuring continuous monitoring and quality customer support.

    Tangible results for increased performance

    Thanks to the SENEF approach, customers see a significant improvement in their productivity, a decrease in errors and incidents, high customer satisfaction and increased loyalty.

    Find our customer testimonials right here: Youtube page

    SENEF, your trusted partner for successful onboarding

    Onboarding is an important investment in business success in services. SENEF positions itself as a trusted partner by offering a tailor-made solution and is committed to supporting its customers towards success.

    Contact SENEF today to find out how we can help you successfully transition to our solutions and achieve your goals.

     

    SENEF is a publisher of web solutions specifically designed for service companies. Its business software meets the performance needs of organizations.

    Developed on the basis of its own technologies, the digital tools created simplify the work of users.

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