SENEF and its ERP solutions, Progisap and Progiclean, can help you transform your approach and guarantee seamless communication with your customers. In this article, we explain how you can strengthen your customer relations with our ERP solutions.

The lack of communication and transparency is becoming a problem

Customer feedback often reveals a common concern: the lack of clear information on upcoming interventions. In other words, customers want to be informed in real time. They want to understand the details of each intervention. Finally, they want to be able to tailor services to their specific needs.

Senef reinvents the customer experience

Real-time communication :

Senef puts an end to the mystery surrounding interventions by offering real-time communication. Customers now have instant access to updates on schedules, scheduled speakers, and any changes. This transparency builds trust and eliminates uncertainty.

Simplified job tracking :

Customers can easily track the status of each intervention. From start to finish, they are kept informed of progress, any delays, and achievements. This visibility gives customers the peace of mind of knowing that their needs are being taken care of professionally.

Service customization :

Every customer is unique, and Senef recognizes this diversity. The platform enables easy personalization of services, where customers can specify their preferences, special requests, and adjust schedules according to their personal constraints. This personalization strengthens the bond between customers and service providers.

 Strengthen customer relations

Senef is committed to solving the problem of insufficient communication and lack of transparency. By integrating this solution, companies can not only meet growing customer expectations, but also exceed their needs by delivering an exceptional experience.

By adopting Senef, you're investing in proactive communication, transparent follow-up and personalized services that will catapult your company to new heights of customer satisfaction. Don't let a lack of communication tarnish your reputation.

Customer service is an important department for any company aspiring to growth and sustainability. It's all about building lasting, trusting relationships with customers. It's the key to building loyalty, enhancing brand image and boosting sales. Indeed, it goes far beyond simple problem-solving: it embodies a commitment to customer satisfaction and the building of lasting relationships.

At SENEF, customer service is at the heart of our commitment. That's why we've set up a team of Customer Success Managers (CSMs) dedicated to customer satisfaction.

In this article, we'll explore the role, function and benefits of customer service, and how customer service plays a key role at SENEF.

The essential role of customer service

Customer service is the face of the organization. The one with whom customers interact when they have questions, concerns or problems. More than just support, it is the pillar on which customer trust and loyalty are built.

Why is customer service so important?

• Customer loyalty: Good customer service builds loyalty and keeps customers coming back for more.
• Increased sales: Satisfied customers are more likely to call on your services for other requests. They're also more likely to recommend your services to friends and family. This can generate new customers and increase your sales.
• Enhanced brand image: Excellent customer service can help improve your company's brand image. But it can also set it apart from the competition. A company known for its exceptional customer service will be more attractive to potential customers.
• Employee motivation: Employees who have the opportunity to provide excellent customer service are more motivated and more satisfied with their work. They are also more likely to stay with the company. This can reduce recruitment and training costs.

How customer service works

Customer service operations vary from one company to another. In general, it relies on well-defined processes to ensure a rapid and efficient response to customer needs. Ticket management tools, dedicated phone lines, online chat platforms or social networks are often used to facilitate communication and problem resolution.

The benefits of quality customer service

Quality customer service brings many benefits for both the company and its customers. By offering exceptional support, a company can build loyalty among existing customers, attract new customers through positive word-of-mouth, and even turn disgruntled customers into brand ambassadors.

Effective customer service can also enable a company to better understand its customers' needs, identify market trends and spot opportunities to improve its products or services.

How can you improve it in your company?

• Train your employees: It's important to train your employees in customer service best practices. They need to be able to understand customers' needs, answer their questions effectively and solve their problems quickly and professionally.
• Put the right tools in place: There are many tools available to help you improve your customer service, such as CRM software, support ticket management systems and online chat solutions.
• Measuring customer satisfaction: It's important to measure customer satisfaction on a regular basis, so that you can identify the strengths and weaknesses of your customer service and make the necessary improvements.
• Encourage customer feedback: Encourage your customers to give you feedback on your customer service, whether positive or negative. Customer feedback is a valuable source of information that you can use to improve your service.

Customer service at SENEF: A human experience at the heart of success

SENEF not only provides innovative software solutions, but is also committed to delivering a good customer experience. Our Customer Success Manager (CSM) is your dedicated partner, ready to listen to your needs and support you every step of the way.

The customer at the heart of the relationship

We are convinced that success depends on a thorough understanding of our customers' needs. That's why we co-create our solutions with industry players, taking into account their business challenges and market trends. This collaborative approach guarantees solutions perfectly tailored to your requirements.

A commitment to quality

Our CSM team is made up of experts familiar with your business sector. This proximity enables us to understand your challenges and propose effective, customized solutions.

A typical day based on your needs

The work of a CSM is unique and adapts to each request. We use Jira, a powerful ticketing tool, to centralize, categorize and analyze your requests. This enables us to track the evolution of your needs and identify potential areas for improvement. The CSM can also be reached by telephone on a dedicated line.

Close collaboration for optimum satisfaction

When necessary, the CSM works closely with other SENEF departments to provide you with fast, accurate answers. Depending on your requirements, the CSM can contact other departments, for example :

• Délivery to estimate the impact of parameter changes.
• Training to design appropriate support materials.
• Product to identify and implement the necessary changes.
• Marketing to create relevant content, videos and webinars.

Availability and responsiveness

We understand that responsiveness is essential to guarantee your satisfaction. That's why we've set up a dedicated phone line and flexible hours to respond to your requests as quickly as possible. Our service is available by phone from 9am to 6pm, but also by e-mail and via Jira.

People first

At SENEF, we take a human and friendly approach to our dealings. Trust and listening are the foundations of a lasting relationship with our customers.

A close-knit, expert team

Good humor and collaboration are the watchwords of our team. Regular training keeps us at the cutting edge of the latest technologies and legislation, and guarantees our expertise.

SENEF, your trusted partner

Our team is mobilized to support you on a daily basis and help you make the most of our solutions. Don't hesitate to contact us: we'll be happy to answer your questions and help you achieve your goals.

Integration of the Mindee tool into SENEF ERP systems for automatic analysis and integration of document data

SENEF, your trusted partner for complete ERP solutions and mobile applications for service companies, is proud to announce its innovative partnership with Mindee, a leader in intelligent document recognition. We present the integration of Mindee's tool with SENEF's ERP.

This collaboration marks a significant step forward in our commitment to providing cutting-edge technology solutions, by integrating Mindee's revolutionary OCR (Optical Character Recognition) capabilities into our ERP ecosystem.

Integration of Mindee: Automation and intelligence for your workflow

Integrating Mindee's technology into our SENEF ERP systems radically transforms the way documents are processed and managed within service companies. Mindee provides a powerful solution for intelligent document recognition. Mindee is capable of accurately interpreting any type of scanned document, be it invoices, ID cards or other essential documents.

Key features and benefits of Mindee's integration with SENEF ERP systems

• Automated document flow: thanks to Mindee, documents are automatically scanned. The relevant data is extracted and integrated into our ERP system, considerably reducing manual tasks and the risk of errors.
• Accurate document recognition: Mindee uses machine learning to continually improve its ability to recognize and interpret various types of document. This guarantees reliable and accurate data extraction.
• Seamless ERP integration: The extracted data is fed directly into the corresponding modules of our ERP (such as invoicing or HR management). This optimizes internal processes.
• Save time and effort: Automating document processing frees up valuable staff time. They can therefore concentrate on higher value-added activities.

Service benefits and partnership with Mindee integration

• Increased operational efficiency: Mindee integration eliminates bottlenecks in document processing. This speeds up workflows and increases operational efficiency.
• Improved accuracy and reliability: By reducing reliance on manual input, Mindee minimizes document processing errors. The result is improved data accuracy and reliability.
• Reactivity and agility: The ability to process documents quickly and accurately enables companies to respond more rapidly to customer needs and market demands.
• Competitive advantage: This partnership between SENEF and Mindee gives user companies a competitive edge. Indeed, thanks to optimized processes and improved data management, the advantage becomes greater.

The partnership between SENEF and Mindee is a testament to our commitment to innovation. This partnership enables us to present solutions that meet the unique challenges of service companies.

By leveraging Mindee's intelligent document recognition technology, our customers benefit from advanced automation. But also unprecedented accuracy and operational efficiency. In this way, they can transform their document management processes and propel their businesses to new heights of performance.

SENEF is delighted to announce the launch of Seenet Sécurité. Our new 100% web-based ecosystem designed specifically to revolutionize the management of private security and guarding companies.

As an expert in SaaS software solutions, SENEF is committed to providing comprehensive, integrated tools to simplify and optimize our customers' operations.

Seenet Sécurité embodies this promise. Seenet Sécurité offers an unrivalled suite of features to meet the complex needs of the security industry.

Key features of SEENET Sécurité

• SEENET SÉCURITÉ: This business software is the heart of our ecosystem, offering a centralized platform for sales management, planning, invoicing, human resources management, payroll, time & attendance, and communication. It ensures complete visibility of all your activities, improving the reliability and efficiency of your operations.
• MOBISAFE: The mobile application dedicated to agents in the field enables precise traceability and fluid communication with head office. It facilitates planning, clocking in and out, tracking rounds, receiving mission orders, writing reports and managing diaries.
• SILAE: Our payroll and HRIS solution is integrated directly into Seenet Sécurité. To automate payroll processes by synchronizing with intervention planning. This integration ensures efficient management of the payroll cycle and seamless synchronization of HR data.
• Application and Customer Portal: Seenet Sécurité includes an application and a web/mobile portal for the end customer. This improves customer relations, quality monitoring and customer satisfaction management.
• Employee Portal: A web portal dedicated to employee communication. For greater reliability and transparency in human resources management.
• QUALIMOBI: The intervention quality control application offers comprehensive tools for risk and needs assessment, complaint and anomaly management, and service inspection. It is designed to guarantee continuous improvement in service quality.

Benefits of SEENET Sécurité for security companies

With Seenet Sécurité, your company will benefit from :

• Increased operational efficiency: Optimize your operations with centralized planning and management, reducing costs and boosting productivity.
• Improved service quality: Ensure high quality service thanks to rigorous control and monitoring of interventions, increasing customer satisfaction.
• Simplified human resources management: Automate and synchronize payroll and HR data management, ensuring efficient and compliant management of your workforce.
• Improved communication: Facilitate communication between head office, field agents and customers, for seamless coordination and follow-up.
• Transparency and compliance: Ensure transparent and compliant management of your operations. This strengthens the trust of your customers and employees.
• Data-driven decision-making: Benefit from accurate information and analysis for informed, strategic decision-making.

SENEF's Seenet Sécurité is more than just a software solution; it's a strategic partner that is transforming the way private security and guarding companies manage their business.

The SaaS Revolution: The advantages of a 100% online Web solution

Seenet Sécurité stands out as an entirely online SaaS (Software as a Service) solution, offering unprecedented flexibility and accessibility.

As a cloud-based platform, it eliminates the need for costly hardware installations and complex software maintenance. Indeed, users can access Seenet Sécurité from anywhere, at any time, simply with an Internet connection.

Key benefits of the SaaS model include :

• Automatic updates: Seenet Sécurité updates itself automatically without user intervention. To ensure you always have the latest version. But also with the latest features and security fixes.
• Reduced IT costs: By eliminating the need to invest in costly hardware infrastructures. Seenet Sécurité significantly reduces your company's IT costs.
• Security and compliance: Data stored in the cloud is protected by state-of-the-art security measures, ensuring confidentiality and compliance with regulatory standards.
• Scalability and flexibility: Seenet Sécurité easily adapts to your company's growth. To enable rapid, efficient scaling without the constraints of traditional software solutions.
• Easy access and collaboration: The online model enables seamless collaboration between teams, so departments and sites improve communication and operational efficiency.

If you would like more information, please do not hesitate to contact us.

Key management and security are crucial for personal services and cleaning companies. Access to customers' premises is essential for the provision of services. We have implemented the key management module in Progisap and Progiclean.

Our new key management and traceability module revolutionizes this dimension, offering a complete, secure solution integrated into our ERP system.

Key features of the key management module in Progisap and Progiclean

• Innovative NFC key fobs and key repository: each key ring is fitted with an NFC key fob. This enables fast, secure identification. This technology facilitates the allocation and tracking of keys to specific locations and customers. This reduces the risk of accidental key loss or exchange. In this way, you build up a complete repository of keys used by the company.
• Full ERP integration: This feature is fully integrated into our ERP suite. To enable centralized management of key sets. In parallel, with other operational processes such as service planning, employee tracking and HR management.
• Real-time traceability: The solution offers complete visibility of key location and use. Thanks to a detailed history of interactions with NFC key fobs. This enables you to know who has accessed where, and when. This enables you to reinforce security and trust between companies and their customers.
• Increased security: Thanks to the use of NFC technology and advanced security protocols, the system ensures that only authorized persons can access keys. If a key ring is lost or stolen, it can be quickly deactivated. To minimize security risks.
• Ease of use: The system is designed to be intuitive and easy to use, for both field and administrative staff. Key allocation and tracking can be managed in just a few clicks via our mobile app or web portal.

Benefits

• Optimized operational management: Centralizing key management within the ERP system simplifies operational processes. This reduces human error and improves efficiency.
• Enhanced security and confidence: Improved traceability and enhanced security protocols increase customer confidence. Their property is therefore accessible only to authorized persons.
• Reduced costs associated with losses and errors: The system minimizes the risk of key loss and the costs associated with replacing locks and managing security incidents.
• Improved customer satisfaction: Providing a more secure and reliable service means greater customer satisfaction and loyalty.
• Competitive advantage: By adopting this cutting-edge technology, your company stands out in the marketplace. You can offer innovative, high-quality services.

Our new keychain management and traceability functionality is more than just a security enhancement. It represents a strategic evolution in operations management, reinforcing customer confidence and optimizing operational efficiency.

Adopt this solution to place your company at the forefront of innovation and customer service in the personal and property services sector.