Improving the profitability of service companies: key indicators and solutions?

Written on March 22, 2024.

Service companies face many challenges in maintaining and improving their profitability. Customer satisfaction, operational efficiency and cost control are key to their success. But how can the profitability of service companies be improved, what are the key indicators, what are the solutions? These are the questions we raise in this article.

Defining the objectives and KPIs relevant to a service company

The first step in improving profitability is to identify the company's key objectives and choose the appropriate key performance indicators (KPIs) to measure them.

Examples of objectives and KPIs for service companies :

Customer satisfaction: Customer satisfaction rate, Net Promoter Score (NPS), Recommendation rate, Number of complaints
Service quality: Incident resolution rate, Incident resolution time, Error rate
Productivity: Resource occupancy rate, Number of tickets processed per day, Cost per ticket
Profitability: Gross margin, Margin rate, Net profit

KPI monitoring and analysis to improve profitability of service companies

Regular monitoring of KPIs is therefore essential to identify areas for improvement and make the right decisions.

Tools such as dashboards and reporting software enable data to be visualized and analyzed efficiently. These include intelligent business intelligence (BI) tools such as DigDash.

Implement improvement actions to enhance the profitability of service companies

Depending on the KPI results, it is therefore important to implement concrete actions to improve the company's performance.

Examples of improvement actions :

Training teams to improve service quality
Setting up processes to optimize productivity
Negotiate prices with suppliers to reduce costs
Investment in technological tools to improve efficiency

SENEF: Solutions for profitable service companies

SENEF is much more than just a software publisher. It is a trusted partner committed to supporting service companies in their drive to improve profitability.

SENEF has set up several ERP systems for service companies. Progiclean for cleaning companies, Progisap for personal services companies and Seenet Sécurité for security and guarding companies. SENEF has also created mobile applications that feed directly into ERP systems. Our applications, such as Mobiclean Mobisap and Mobisafe, enable you to optimize your time and gain in profitability.

Here are some concrete examples of how SENEF can help you improve your profitability:

Cost reduction

Automation of administrative tasks: SENEF automates many time-consuming tasks. This enables teams to concentrate on value-added activities and reduce personnel costs.
Process optimization: SENEF solutions optimize internal processes. This reduces waste and improves productivity.
Price negotiation with suppliers: SENEF can help you negotiate better prices with your suppliers thanks to its network of partners.

Increased productivity

Real-time activity monitoring: SENEF solutions enable you to monitor team activity in real time. This enables you to identify areas for improvement.
Better service planning: SENEF facilitates service planning. It also optimizes team rounds, reducing travel time and improving responsiveness.
Instant communication: Instant communication between field teams and the back office makes for more fluid exchanges. You gain in efficiency.

Improving customer satisfaction

Improved quality of service: SENEF solutions improve quality of service by reducing errors and guaranteeing on-time delivery.
Proactive communication: SENEF facilitates communication with customers, keeping them informed in real time of the progress of interventions.
Monitoring customer satisfaction: SENEF enables you to track customer satisfaction and identify areas for improvement.

Business management

Dashboards and reporting: SENEF provides customizable dashboards and reports to visualize key business KPIs in real time.
Profitability analysis: SENEF lets you analyze company profitability by site, customer or project.
Decision support: the data and analyses provided by SENEF enable you to make informed decisions to improve your company's profitability.

In addition to these tangible benefits, SENEF stands out for :

Business expertise: SENEF has in-depth knowledge of the needs of service companies, and offers solutions tailored to their specific issues. SENEF's teams also come from the sector.
Personalized support: SENEF supports its customers throughout the project, from solution implementation to team training.
Responsive technical support: SENEF provides its customers with responsive technical support to answer their questions and help them solve their problems.

SENEF is a trusted partner who will help you improve your profitability and achieve your business objectives.