The power of mobile applications to optimize services in the field

At the heart of service companies, field operations are the lifeblood of success. Whether it's maintenance, customer services or quality control, effective management of field interventions is essential to ensure customer satisfaction and company profitability. For years, companies have used a variety of management tools to oversee field services. But persistent challenges have revealed the need for a more modern, agile approach. Why implement mobile applications to optimize field management for service companies?

Field operations: continuing challenges

Traditionally, field operations management relied on manual methods or legacy software. These were often limited in their ability to provide real-time information and facilitate communication between field and headquarters teams. These approaches were often prone to delays in data transmission, data entry errors and insufficient coordination between the various players involved.

Problems encountered: towards growing inefficiency

The challenges faced by companies in managing field operations are numerous and often linked to the limitations of traditional methods. Features include :

• Team synchronization: Effective coordination of interventions and collaboration between field and central teams are often hampered by slow and inefficient manual processes.
• Real-time monitoring: Lack of real-time visibility on the progress of interventions and the status of tasks can delay decision-making and limit responsiveness to unforeseen events.
• Data collection and analysis: Manual field data collection and subsequent analysis are time-consuming and error-prone processes, limiting companies' ability to extract actionable insights to improve their operations.
• Resource management: Optimizing the use of resources, such as technicians and equipment, is often difficult to achieve with traditional methods, resulting in lost productivity and increased costs.

Why set up mobile applications to address these issues?

Tangible benefits for service companies

Investing in modern solutions to optimize field operations offers many tangible benefits that contribute to overall company success:

• Improved communication and coordination: Mobile applications facilitate fluid communication and effective collaboration between field and central teams, guaranteeing optimal synchronization of interventions and improved responsiveness to the unexpected.
• Real-time monitoring of interventions: Access to real-time data enables companies not only to monitor the progress of interventions, but also to identify potential problems. As a result, they can take corrective action quickly. This approach optimizes performance and customer satisfaction.
• Simplified data management: Mobile applications enable field data to be collected and analyzed automatically and accurately. This provides companies and employees with valuable information to improve processes, optimize resource allocation and make informed strategic decisions.
• Optimizing resources: by centralizing data and automating tasks. Mobile applications enable companies to optimize the use of resources, reducing operating costs and increasing productivity.

Introducing SENEF and its mobile applications: a key partner for optimizing service companies

In this context, SENEF positions itself as a key partner for companies seeking to optimize their field operations. As an ERP editor specialized in service companies, SENEF offers a range of mobile applications designed to meet specific business needs. This includes field operations management.

Mobisap and Mobiclean: mobile applications for efficient remote management

Mobisap and Mobiclean are two of SENEF's flagship mobile applications dedicated to the remote management of interventions. They enable field technicians to :

• Receive and manage missions in real time
• Access customer information and detailed instructions
• Record intervention progress and field data
• Communicate with central teams and report problems
• Generate reports and invoices

Qualimobi: Mobile application dedicated to quality control

SENEF also offers Qualimobi, an application dedicated to quality control. This application simplifies data collection and report generation. The application enables inspectors to :

• Carry out field inspections and audits
• Capture quality data using digital forms and checklists
• Take photos and videos as evidence
• Generate

Towards a digital transformation of field operations

SENEF: Your partner for a successful digital transformation

With its innovative solutions and in-depth knowledge of the needs of service companies, SENEF is positioned as a partner of choice. The aim is to support companies in their digital transformation of field operations. SENEF's mobile applications enable companies to :

• Improve communication and coordination between teams
• Track interventions in real time
• Simplified data management
• Optimizing the use of resources
• Improving service quality
• Reduce operating costs
• Enhancing customer satisfaction
• Increased productivity for your technicians

Take the first step towards operational excellence

Contact SENEF to find out how our mobile applications can help you optimize your field operations.

Payroll management is a time-consuming task for companies of all sizes. On average, companies spend between 2 and 5 days a month on this task, according to a study carried out by the AFG (L'Association Française de la Gestion Financière). This precious time could be devoted to other strategic aspects of the business. In this article we explain the requirements of payroll and how SENEF and Silae solutions can help you save time in payroll management.

The current state of payroll management

Payroll in general

Payroll is the process of calculating and paying salaries to employees. It comprises several components:

• Fixed salary
• Bonuses and incentives
• Compensation
• Social security contributions

Payroll is subject to numerous legal obligations, such as compliance with the minimum wage, collective agreements and social declarations.

Payroll in companies

The standard payroll process in companies comprises the following steps:

• Data collection (hours worked, absences, etc.)
• Calculating wages and social security contributions
• Issuing pay slips
• Salary payments

Payroll management challenges and issues

Payroll management can be a complex and time-consuming task for companies. Here are some common challenges and issues:

• Lack of automation: manual tasks are time-consuming and error-prone.
• Complexity of regulations: there are many complex legal requirements in the area of payroll.
• Risk of errors: payroll errors can have serious consequences for companies and employees alike.
• High cost: payroll management can represent a significant cost for companies.

The problem of time spent on payroll management

Time spent on payroll has a negative impact on company productivity. Payroll staff are often diverted from their core tasks. What's more, the risk of errors is increased when payroll is managed manually.

Solutions to reduce payroll time

Payroll automation

Payroll automation considerably reduces the time spent on this task. Automated payroll software makes it possible to :

• Calculate wages and social security contributions
• Edit pay slips
• Paying salaries
• Declaring social security contributions

Payroll outsourcing

Payroll outsourcing involves entrusting payroll management to a specialized service provider. This solution enables you to :

• Benefit from the expertise of a professional
• Free up time to focus on other aspects of the business
• Reduce payroll management costs

Setting up efficient processes

Setting up efficient processes can streamline payroll management. Here are a few tips:

• Define clear and precise procedures
• Train employees in payroll processes
• Use communication and collaboration tools

Importance of legal compliance

Strict compliance with payroll regulations is essential for companies to avoid legal risks and financial penalties. Legal compliance is a fundamental pillar of payroll management, guaranteeing the protection of employee rights and the credibility of the company. For example, integrating the net social amount into pay slips.

Flexible, scalable solutions

In an ever-changing business environment, it's vital to choose payroll solutions that offer flexibility and scalability. Companies need to be able to adapt quickly to regulatory changes and internal human resources management needs.

Impact on employee satisfaction

Effective payroll management has a direct impact on employee satisfaction. By guaranteeing accurate and timely payments, companies can improve staff well-being and foster a climate of trust and loyalty within the organization.

Integration with other systems

The seamless integration of payroll management systems with other human resources or accounting software is essential for optimum efficiency. This integration ensures smooth data flow and simplified management of administrative processes.

Continuing education

Investing in ongoing training for payroll personnel is a winning strategy for ensuring efficient and compliant payroll management. By keeping abreast of the latest regulations and best practices, payroll professionals can optimize their processes and minimize the risk of errors.

Case studies or testimonials

Concrete examples of companies that have successfully optimized their payroll management can serve as inspiration and illustration of the potential benefits for readers. These case studies or testimonials demonstrate the positive impact that well-managed payroll can have on overall company performance.

SENEF and Silae: a powerful collaboration for payroll management

SENEF, publisher of ERP software for service companies, has teamed up with Silae, European leader in payroll management solutions, to offer companies a unique and innovative solution. This collaboration combines SENEF's expertise in ERP software with the technological power of the Silae platform to offer a complete, tailor-made payroll management solution.

SENEF-Silae: a single solution for simplified and optimized payroll management

The Silae solution offers many advantages to companies:

• A complete, integrated solution

The Silae solution integrates payroll management into the company's ERP, centralizing data and simplifying processes.

This integration enables better management of human resources and optimized company performance.

• A powerful, flexible solution

The Silae platform is a powerful, flexible solution that adapts to the needs of all companies, whatever their size or sector of activity.

The Silae solution can be customized to meet the specific requirements of each company.

• A reliable, secure solution

Silae is a recognized market leader in payroll management solutions.

SENEF and Silae solutions are hosted in a secure environment and comply with the strictest data protection standards.

• Personalized support

SENEF and Silae offer companies personalized support throughout the process of implementing and using the solution.

This support includes training, technical support and personalized advice.

SENEF-Silae: your trusted payroll partner

With SENEF-Silae, you benefit from recognized business expertise and personalized support to help you :

• Implement the Silae solution with complete peace of mind
• Take full advantage of the solution's features
• Optimize your payroll processes
• Achieving your HR objectives

Contact us today to find out how SENEF-Silae can help you simplify and optimize your payroll management.

Efficient onboarding of new customers/users is much more than just a formality. This is an important step that can determine the long-term success of businesses, especially in sectors as varied and specific as cleaning, personal services, security and guarding. SENEF, a publisher of ERP software dedicated to these sectors, understands this issue perfectly. The onboarding or onboarding of new customers/users is a necessary element to ensure their success and, therefore, the performance of companies.

Let's take a closer look at why onboarding is so essential and why it's no longer an option. But also the unique challenges faced by these industries and how SENEF distinguishes itself by offering a tailor-made approach adapted to each company.

The paramount importance of successful onboarding for the onboarding of new customers/users

Onboarding, or onboarding, refers to the process of onboarding and supporting new customers/users in a system or platform. It's not just a formality; it's the foundation on which the success of businesses using ERP software is built.

When it comes to ERP software, successful onboarding has a myriad of benefits :

• A better control of the software's functionalities, promoting optimal use. But also a rapid rise in users.
• Saves time and efficiency, reducing frustration and customer support calls.
• Improved productivity. This allows users to focus on their missions and achieve their goals quickly.
• An increase in customer satisfaction to contribute to loyalty and positive promotion of the solution.

On the other hand, poorly managed onboarding can have harmful consequences:

• Difficulties in adapting and feeling frustrated among users.
• Delays in software operation and loss of valuable time.
• Increased risk of errors and disruptions in operations.
• Customer dissatisfaction that can lead to abandonment of the solution.

The specific challenges of cleaning, personal services and security and guarding companies for the onboarding of new customers/users

Companies in these sectors face particular challenges when adopting new technologies. For example: complex business processes, individualized needs, and a major concern for data security

• Complex and often company-specific business processes.
• Individualized needs and wide variety of services offered.
• Critical importance of the security of sensitive and personal data.

A standard onboarding is therefore not enough to meet the specific requirements of these sectors.

Providing a personalized and tailored approach is critical to ensuring a smooth and successful transition to new software.

The SENEF solution: tailor-made onboarding for optimal results

SENEF stands out for its unique and personalized approach to onboarding. Our team of experts is committed to:

• Understand each customer's specific needs and analyze their business processes.
• Define a personalized onboarding plan. Depending on the client's objectives and expectations, but also on availability.
• Offer training and support adapted to users. Taking into account their level of experience and specific needs.
• Provide tools and resources to facilitate learning and use of the software, with webinars, newsletters, but also documents made available to them.
• Ensure continuous follow-up and quality customer support. In order to answer questions and solve problems encountered. We have in our teams a dedicated service, the CSM (link to the article) but also tools to answer your questions. ( Article ticketing

The SENEF team is committed to understanding the specific needs of each client, defining an appropriate onboarding plan, providing tailor-made training and support, providing tools and resources, and ensuring continuous monitoring and quality customer support.

Tangible results for increased performance

Thanks to the SENEF approach, customers see a significant improvement in their productivity, a decrease in errors and incidents, high customer satisfaction and increased loyalty.

Find our customer testimonials right here: Youtube page

SENEF, your trusted partner for successful onboarding

Onboarding is an important investment in business success in services. SENEF positions itself as a trusted partner by offering a tailor-made solution and is committed to supporting its customers towards success.

Contact SENEF today to find out how we can help you successfully transition to our solutions and achieve your goals.

 

The world of work is changing fast, and cleaning, personal services and security companies are no exception.

These sectors, though distinct, share many common features that confront them with similar challenges. Let's take a look at what these sectors have in common, and for which our software is designed.

That's why SENEF, a publisher of web and mobile solutions, has made it its mission to support them in their digital transformation by offering innovative tools tailored to their specific needs.

What do cleaning, personal services and security companies have in common? 

Cleaning companies, personal services and security/security services all share common features that create challenges.

• Human resources: a major challenge

The first common factor is human resources management. All three sectors rely heavily on a skilled, flexible workforce. Of course, this is to meet the demands of their customers. Managing staff, planning interventions, monitoring qualifications and retaining employees are major challenges for these companies.

• Quality and safety

Customer satisfaction and reputation are key to success in these areas. Service quality, customer satisfaction, safety of people and goods, and compliance with current standards and regulations are therefore absolute priorities. So it's essential to have tools that adapt to every need. For example, whether for customer satisfaction, quality control or human resources monitoring.

• Pressure on margins and cost optimization

Increased competition and price pressure are forcing companies to streamline their operations and optimize their costs. Efficient inventory management, accurate invoicing, and time and activity tracking are all important levers for improving profitability and boosting sales.

How can we meet these challenges? 

The adoption of digital tools is becoming essential to meet market challenges and gain in competitiveness. ERP solutions and mobile applications automate administrative tasks, streamline communication, improve traceability and enable more informed decision-making. The aim is not only to optimize your workforce, but also to avoid staff turnover.

Happy employees are employees who stay.

Digitization is becoming an essential lever for meeting market challenges and boosting competitiveness in these sectors.

Digitization enables :

• Automate repetitive, time-consuming administrative tasks. This frees up valuable time for employees, who can concentrate on higher value-added tasks.
• Streamline communication and collaboration between teams. For better coordination and faster decision-making.
• Improve traceability of interventions and guarantee accurate tracking of operations. For better inventory management and optimized operations.
• Analyze the data collected. You'll get a clearer picture of your business. So you can identify areas for improvement.
• Make more informed decisions, based on real facts rather than hunches. This means greater efficiency and reduced risk.

Optimizing employee well-being is another major challenge for companies under pressure.

Digitization can also contribute to :

• Reduce employee workload and stress by automating tedious tasks.
• Improve work ergonomics and prevent MSD risks.
• Encourage employee autonomy and empowerment by giving them access to the tools they need to accomplish their missions.
• Develop a culture of learning through training courses

Happy, committed employees are more productive and more loyal to their company. By investing in digitalization, companies in sectors under pressure can improve their employer appeal and reduce staff turnover, a real scourge in these areas.

Digital transformation is therefore a matter of urgency for companies in sectors under pressure. Investing in digitalization is an investment in your company's future. It will enable you to gain in competitiveness and secure the future of your business.

How SENEF meets the needs of cleaning, personal services and security companies

SENEF: digital solutions to meet the specific needs of cleaning, personal services, security and guarding companies

SENEF has developed a range of ERP software and mobile applications dedicated to cleaning, personal services and security companies.

The cleaning sector:

• Management of quotations, contracts and customers: follow-up of interventions, invoicing, inventory management.
• Service planning and team monitoring: optimizing routes, agent geolocation.
• Billing
• Human resources, payroll,
• Quality control and reporting: KPI monitoring, customer satisfaction.

Personal service companies:

• Connecting customers and service providers
• Service planning and monitoring: diary management, monitoring of service times, planning.
• Invoicing and payment management: secure transactions, simplify administrative procedures
• Monitoring qualifications and approvals to ensure service quality.

Security companies:

• Patrol and intervention management: patrol planning, incident follow-up.
• Incident monitoring and reporting: real-time feedback, risk analysis.
• Access control and site surveillance: badge management, video surveillance.
• Management of authorizations and personnel : training follow-up , compliance with regulations.

Cleaning, personal services and security & guarding companies share many common features that expose them to similar challenges.

Digitizing their processes is essential to improve efficiency, competitiveness and quality of service. SENEF, with its dedicated software solutions, is the partner of choice to support these companies in their digital transformation, enabling them to meet the challenges of tomorrow.

Contact SENEF for a personalized demonstration of our solutions.

The job market is under pressure, and service companies are struggling to recruit the talent they need. Faced with this shortage of candidates, it has become crucial to stand out from the crowd and offer an optimal candidate experience to attract and retain the best profiles. In this article, we'll look at the issues facing service companies and the pressure on recruitment, as well as giving you the keys to attracting candidates.

Understanding candidates' expectations in the service sector

Today's candidates are more demanding than ever. They are looking for employers who share their values and offer a stimulating work environment. Corporate culture, benefits and growth opportunities are all criteria taken into account when choosing an employer.

• Basic needs

Above all, candidates are looking for an attractive salary and benefits package, job stability and career development prospects.

• Deepest aspirations

Beyond the material aspects, today's candidates aspire to work for a company with meaning and a mission that inspires them. They are also looking for a positive corporate culture and work/life balance.

Stand out from the competition

• Enhancing your employer image: It's essential to build a strong employer brand and communicate transparently about your company's values and strengths. In service companies, testimonials from your employees are also a valuable asset in alleviating recruitment tensions.
• Offer an optimal candidate experience: The recruitment process must be smooth and transparent. The offer must be attractive and personalized. Candidates must be regularly informed of the progress of their application.

Barriers to recruitment in service companies  

Barriers to recruitment in service companies can vary depending on a number of factors, including economic, structural and social factors. Here are just a few of the common obstacles to recruitment in this sector:

• Increased competition on the job market : Competition to attract and retain the best talent is intense. Companies are finding it difficult to recruit because of the high demand for specific skills. The scarcity of qualified candidates can also become an obstacle. In fact, this is the factor most cited by companies, with 32% of respondents to the Insee survey.
• Lack of skills : It can be difficult to find candidates with the technical or specialist skills needed to fill specific positions.
• Budgetary restrictions : Companies may be subject to strict budgetary constraints. Their ability to hire new employees will therefore be limited. The costs associated with recruiting, training and integrating new employees are also obstacles.
• Working conditions: Atypical working hours, physical constraints, repetitive or stressful work put some candidates off. Remuneration and benefits are also obstacles, especially if companies are unable to offer attractive conditions compared to the competition.
• High qualification and experience requirements : Some companies may have high qualification and experience requirements for available positions. This can restrict the pool of potential candidates.
• Corporate culture and employer reputation : It can be difficult to attract talent if the company's culture or reputation is not good.
• Inefficient recruitment process : Slow or inefficient recruitment processes can discourage qualified candidates. This can lead to delays in recruitment.

By addressing these potential bottlenecks and implementing effective recruitment strategies, service companies can improve their ability to attract and retain the best talent on the job market. We give you the keys to overcoming recruitment tensions.

Take concrete action: Our advice 

• Adapt your job offers: Use catchy titles and clear descriptions. To highlight your company's strengths. Be sure to use inclusive language and adapt the content of your offers to different candidate profiles.
• Diversify your recruitment channels: Don't limit yourself to traditional job boards. Explore professional social networks, cooptation and recruitment events to reach a wide audience of candidates.
• A smooth, intuitive application process: provide your candidates with simplified application forms. For example, with adapted tests and interviews.
• Offer competitive advantages: Offer competitive advantages to attract qualified candidates. This includes competitive salaries, advantageous health and pension plans, flexible working hours, bonuses. As well as training and career advancement opportunities. In addition, initiatives such as team-building events and social activities help to retain employees.
• Develop partnerships with schools and training organizations: Promote the professional integration of young graduates through partnerships or job dating in certain schools, as well as at specialized trade fairs.
• Careful welcome and integration of new employees: Personalized onboarding and effective support during the first few months with the company are essential for retaining new employees.
• Offer innovative work tools: By offering innovative work tools, companies can not only attract the attention of qualified candidates. But also enhance the overall employee experience. Not only can they enhance their attractiveness as employers, they can also increase operational efficiency, foster employee engagement and remain competitive in the marketplace.

How SENEF, a software publisher, helps service companies recruit to counter recruitment tensions

"I was delighted and proud to be able to offer my teams an effective, easy-to-understand business tool, which is an element that facilitates the recruitment of graduate HR profiles."

Rabia Dabeiche, Managing Director of SRNett

SENEF, a software publisher specialized in service companies , offers innovative solutions to optimize the recruitment process and attract the best candidates.

SENEF is a response to recruitment pressures in service companies:

• Automate time-consuming tasks

Through its solutions, SENEF offers to centralize job applications. Our solution enables you not only to respond to applications, but also to make contact with applicants. It also enables you to share documents with colleagues and candidates, and track the progress of the recruitment process. The main aim is to facilitate exchanges and the overall management of applications. The result is a smoother, more efficient experience for recruiters and candidates alike.

• Creation of an HR portal

Depending on each customer's requirements, SENEF can create a dedicated space for candidates to apply online, consult job offers and track their applications.

• Set up an optimized, winning management system for employees

By reducing staff turnover, we reduce the need for recruitment. Our primary objective is to cultivate your employees' loyalty by listening to them attentively.

The solutions developed by SENEF enable employers to assign their employees to different sites. Depending on needs and fluctuations in activity, for example. This approach has immediate benefits for employers. It enables them to manage staff absences or leave efficiently.

By benefiting from this flexibility, employees can count on greater regularity in their employment. This guarantees a greater number of paid hours. What's more, this approach offers the security of working close to, or even a short distance from, their usual place of work.

• Planning for schedule optimization 

SENEF's ERP solutions enable you to manage your entire service business. From sales and HR management to planning, invoicing, purchasing and quality management.

Our solutions enable you to boost productivity and sales. You'll be able to offer your employees a wide range of benefits (free birthday parties, gift vouchers, activities to maintain ties and promote your employer brand...).

• Our mobile applications: Mobisap and Mobiclean

Our mobile applications, Mobisap and Mobiclean, are the culmination of SENEF's expertise. Carefully designed, they embody our commitment to providing employees with an essential tool to facilitate information feedback. But also for note-taking, thus strengthening links within teams. These applications have been designed to support professionals in the service sector. To offer valuable assistance in the often exhausting tasks of their daily lives.

• New tools to offer new positions 

Qualimobi is our quality control application created by SENEF. Qualimobi plays a special role. This tablet application enables quality control of sites and interventions.

Companies now have the opportunity to expand their workforce by recruiting new talent. By integrating these new applications, they strengthen their ability to meet the demands of quality control and efficiency. By adopting our solutions, companies position themselves to attract and integrate new talent. Talent will be ready to contribute to success and growth.

SENEF offers service companies a complete, high-performance solution. We'll help you meet your recruitment challenges and ensure you find the talent you need.

Contact SENEF for a personalized demonstration of our solutions.