Author : Victoria RAUFASTE

SENEF commits to diversity

A further step towards inclusion within the company

Diversity is an invaluable resource for companies that aspire to prosper and stimulate innovation.

SENEF has demonstrated its commitment to inclusion right from the start. Among its notable actions, SENEF supported the JIFA (International African Women's Day) as a sponsor. SENEF also recently took a major step forward by signing up to the Diversity Charter. This demonstrates a firm commitment to inclusion and equal opportunities within the company.

The origins of the Diversity Charter

The Diversity Charter was launched in January 2004. This followed the publication of a report by the Institut Montaigne entitled "Les oubliés de l'égalité des chances" ("The forgotten victims of equal opportunity"). This document, which highlighted the persistent disparities in the world of work, was a trigger for many companies anxious to make a difference. On October 22 of the same year, 33 pioneering companies signed the Diversity Charter, a text drafted by Claude Bébéar, Yazid Sabeg and Laurence Mehaignerie. They pledged to promote equal employment opportunities, marking the beginning of an initiative to promote diversity within organizations.

SENEF's commitment to diversity

SENEF recently joined these ranks by signing the Diversity Charter. This approach goes far beyond simple compliance with anti-discrimination laws. It represents a voluntary and proactive commitment to diversity, an essential element in building an inclusive and innovative company.

Why is this commitment so important to SENEF?

  • Innovation through diversity: SENEF recognizes that diversity is a catalyst for innovation. By bringing together people with varied backgrounds, skills and perspectives, the company creates an environment where new ideas flourish.
  • An inclusive corporate culture: By signing the Diversity Charter, SENEF demonstrates its commitment to creating an inclusive corporate culture where every employee feels valued, respected and listened to, regardless of their origin, gender, religion or sexual orientation. This fosters a climate of trust and collaboration within the company.

By signing this charter, SENEF commits to :

  • Raising awareness and training managers and employees alike in equality and variety issues.
  • Encourage the application of the principle of non-discrimination in all its manifestations.
  • Promote the representation of cultural, ethnic and social diversity.
  • Communicating our commitment to our employees, customers and partners.
  • Develop and implement a diversity policy in collaboration with employee representatives.
  • Evaluate and report on progress.

 

By signing the Diversity Charter, SENEF is taking a clear stand in favor of inclusion and equal opportunity. This reflects the company's commitment to innovation, inclusive corporate culture and its desire to be a leading player in a diverse professional world. SENEF has taken an important step towards CSR.

The social net amount, a new evolution for your payslips

The net social amount: a new regulatory development for transparency on your payslips

Faced with new government regulations, the net social amount represents a major step forward. This update, integrated into Silae since July, makes pay slips easier to understand. It provides a clear overview of the salary actually received by employees. Thanks to this development, employees can better assess their financial situation and access available social assistance more easily.

What is the net social amount and why is it important?

The net social amount corresponds to the salary received by an employee after deduction of compulsory social security contributions, income tax and other legal deductions. It is the exact amount available to the employee after all these deductions. This measure gives workers a clear picture of their financial situation and enables them to benefit from the social assistance to which they are entitled.

Facilitating access to social benefits

The net social amount regulation was designed to simplify access to social benefits such as the prime d'activité and the RSA. According to the French government, 34% of people entitled to the RSA do not apply for it. Financial aid plays a crucial role for many people.

Thanks to the net social amount, directly integrated into the Silae service, employees can now quickly obtain the information they need and more easily access the financial assistance they require.

Since July, SENEF's Silae service has integrated these new regulations to offer its customers transparent and efficient payroll management.

The partnership with Silae reflects a shared commitment to providing solutions tailored to the specific payroll and social management needs of each organization. Thanks to this integration, customers can save time and resources, while eliminating human error.

The net social amount represents an essential regulatory change for transparent and efficient payroll management. With this update already integrated into Silae, customers can better understand their pay slips and access the social benefits to which they are entitled more easily. SENEF and Silae are committed to providing reliable, tailored solutions, improving the daily lives of employees and companies in the field of payroll and social management.

Find out more about the net social amount

Time clocking: Remote management and communication solutions by SENEF

When it comes to monitoring working hours, digital time and attendance solutions are the ideal tools for immediate data feedback.

Time recording: a legal obligation for employers.

Precise monitoring of employees' working hours is a major concern for employers. In accordance witharticle L3171-2 of the French Labor Code, it is important to be able to draw up a precise breakdown of working hours, compensatory rest periods and the actual taking of shifts. A distinction must be made between collective and individual working hours:

  • Collective working hours can be differentiated by department, so there's no need to check schedules. Simply displaying the start and end times (with authorized breaks) is sufficient.
  • Individual schedules must be monitored using a tracking system (time sheet, hand-written time sheets, digital time clock). When it comes to planning, a reasonable period of time must be allowed to allow employees to know their schedules.

With the exception of certain sectors (such as agriculture and road haulage, which are subject to their own regulations), the monitoring of working hours is compulsory. As a result, all employers, with the exception of these sectors, must equip their employees with a time and attendance solution.

How to set up time and attendance

Employees are not entitled to object to the introduction of time-clock systems, as long as the relevant procedures have been complied with, such as the introduction of a digital charter and consultation of the CSE. For greater certainty, it is possible to consult the labor inspectorate to inform them of the provision of a time-clock system to employees for the control of working hours. Since May 25, 2018, declaring your time and attendance solution to the CNIL is no longer mandatory. Systems are now governed by the General Data Protection Regulation (RGPD). However, a processing register must still be kept, listing:

  • Parties, stakeholders
  • Categories of data processed
  • Purpose of data collection
  • Identification of persons having access to this data and to whom it is communicated
  • Data retention period
  • Security system

Information to be collected by a time clock :

  • Employee identity
  • Score date
  • Arrival time
  • Departure time
  • Check-in location (via NFC badge, QR code or geolocation)

For individual schedules, break times are included in working hours.

Collective schedules must be posted by department.

Time and attendance data must be kept for a period of three years, so that they can be provided to the employee or any other organization in the event of an inspection. When a time-clock system is set up in the company, all employees must comply with it. Employees may not refuse to clock in and out. Disciplinary action may be taken, up to and including dismissal for real or serious cause, in the event of fraud, omission or refusal on the part of employees. However, employees may challenge the employer's time-clock system if they feel it is disproportionate, in accordance with article L.1232-2 of the French Labor Code.

Which solution to choose?

The employer decides which solution to implement. Available systems include :

  • Printable tally sheet: no cost. Requires re-entry of data, with a high risk of error.
  • Time clock: suitable for sites with many employees. Can be expensive for sites with few employees.
  • Time and attendance application: suitable for lone workers. It provides more information and can include photo-taking to create mission reports, but can represent a significant cost.

Find out more about Senef's time & attendance solutions: Mobiclean - Mobisap

Faced with these issues, the implementation of a remote management and integrated communication solution by SENEF, such as MOBICLEAN and MOBISAP, offers numerous advantages

Remote management and communication solution by SENEF

In particular, it enables :

  • Monitor each employee's working hours in real time
  • Check clock-in times against forecast schedules without re-entering data manually
  • Centralize badge and schedule data in a single tool for accurate wage calculations
  • Reduce social conflicts linked to the recording of entry and exit times
  • Optimize team productivity by empowering employees to organize their working hours.

For employees, having a digital time & attendance solution also has many advantages. - They benefit from a simplified solution for entering their arrival, break and departure times. - They are guaranteed to receive a salary that corresponds to the work performed, thanks to transparent data collection. This gives them a better understanding of their pay slips, and protects them from any disputes with ill-intentioned customers.

The advantages of SENEF's integrated remote management and communication solution are numerous

For agents on assignment, they can :

  • Consult their schedules on their smartphone
  • Communicate with their managers in real time
  • Pointing via NFC or geolocation
  • Efficiently manage the end of assignments with reports including photos and a signature on the cell phone.

For the company's business, these solutions enable :

  • Automatic time-clock feedback
  • Easier, faster communication
  • Productivity management
  • Real-time dispatch of mission reports via a dedicated customer portal.

Implementing a time and attendance solution offers numerous advantages for both employers and employees. SENEF's digital solutions facilitate the process and optimize the management of working time within the company.

Find out more about Senef's time & attendance solutions: Mobiclean - Mobisap

5 Tips to Boost Customer Loyalty Through Rigorous Quality Control

The Importance of Quality Control in Service Companies: Ensuring Customer Satisfaction and Strengthening the Partnership

Quality control is central to service companies, playing a key role in customer satisfaction and increased collaboration. As a service provider, it's crucial to understand why quality control is a must-have. This article explores in detail the benefits and reasons why quality control should be a top priority for any service business.

Our 5 tips that will help strengthen your loyalty with your customer through quality control.

  1. Ensure compliance with customer expectations : Quality control allows clear criteria to be established in collaboration with the customer and regular inspections to be carried out. By providing services in line with the client's requirements, you strengthen long-lasting relationships. Ensuring that customer expectations are met is a fundamental pillar of quality control
  2. Reduce errors and problems : Quality control allows for the early detection of dissatisfactions and potential problems, providing the opportunity to rectify them effectively. By conducting regular check-ins, you show your customer that their customer satisfaction is a top priority for you. Proactively resolving issues helps prevent dissatisfaction and maintain a strong relationship with the customer.
  3. Promote open and privileged communication : Quality control boosts communication with your customers. With tools like Qualimobi, you can track feedback in real-time and generate statistics via dashboards. These open communication channels build trust and allow for a privileged relationship with the customer. They also provide full transparency in the continuous improvement of your services.
  4. Provide detailed data and reports : Quality control allows you to collect valuable data and generate detailed reports. This information is essential for assessing changes in the quality of services over time. By sharing this data with your customers, you demonstrate your commitment to continuous improvement and gain credibility. Transparency in the communication of results strengthens mutual trust.
  5. Anticipate customer needs : By carefully monitoring quality controls, you can identify trends and emerging needs of your customers. This in-depth knowledge allows you to adapt quickly and proactively meet their expectations. Anticipating customer needs strengthens your position as a trusted partner and paves the way for long-term collaboration.

 

Quality control is an essential pillar in the service industry, helping to ensure customer satisfaction and strengthen long-lasting partnerships. By implementing rigorous control processes, fostering open communication, and providing services in line with expectations, you position yourself as the provider of choice.

With our business software, you have the possibility to offer quality control that will meet your customer's expectations thanks to the application, Qualimobi. This tool can be used from the web interface, from a tablet, from the customer portal but also directly on our solutions. The application makes it possible to set up the control criteria, but also to monitor the quality by the inspector, to take photos and to establish dashboards. This information is sent back instantly to always be aware of requests and needs.

To learn more about Qualimobi or request a demo, contact us today by clicking here.

Give your customers an exceptional service experience by becoming the provider of choice.

Update on Progisap, your web and mobile ecosystem dedicated to the Personal Services and RSS sectors

Evolutions et mises à jour

Update on Progisap, your web and mobile ecosystem dedicated to the Personal Services and RSS sectors

For 1 hour, our business expert Geoffrey will review all the new Progisap features.

The webinar will cover the following topics:

A reminder of Progisap's web and mobile ecosystem

  • Progisap's best practices since January 2023

How far has Progisap come?

Numerous Progisap developments will be discussed, particularly in terms of functionalities:

  • Customer/employee portal
  • Support
  • Childcare
  • Commercial management
  • Planning
  • Mobisap application
  • Human resources
  • Edition
  • Electronic signature
  • Settings

What's next for Progisap?

    Watch the replay

    Read more

    Senef fundraising

    All the press is talking about it

    On May 2, 2023, SENEF raised €6.5 million from ISATIS CAPITAL.
    This transaction will accelerate the development of its web and mobile solutions for service companies and intensify SENEF's international presence.

    The press was quick to react and publish articles on this event, which marks a turning point for SENEF.

    You can find all the articles below.

    You can download our Press Release related to this Fundraiser by clicking here.

    Subscribe to our Linkedin page to follow all our news right here.

    SENEF is a publisher of web solutions specifically designed for service companies. Its business software meets the performance needs of organizations.

    Developed on the basis of its own technologies, the digital tools created simplify the work of users.

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